Night Service/VM Pro

[IPOUK]

If anyone can come up with any bright ideas I'd be really happy!

Basically, we have a site going in with VM Pro. They want to have night service - which is fine - but a different message to the day. However, I can't use any time profiles or VM Pro conditions as they want the ability to put it into night service manually! So I'm trying to work out how we can effectively use a condition of "When in Night service, use call flow X" - which of course you can't do in VM Pro unless you are using the conditions within that or just a standard out of hours greeting. We want a night services message, but a menu option with different option.

So in summary - during the day, they get a day time message - fine. Last person to leave, they need to press a button which sends it into night service, but we need a different call flow with a menu which I can't see how we can do it.

I'm sure this has been covered before and maybe I am missing something. Any help would be great.

Cheers.

 

[sizbut]

If its a VMPro running in IP Office mailbox mode, just go into the mail box for the group, press 3 and then select to record an 'Out of Hours' greeting. A very nice feature which isn't in the Intuity emulation


Otherwise
Set the group to Night Service and let the calls go to voicemail, ie. don't set a Night Service Fallback destination.

Create a VMPro Leave call flow for the Group and start it with a 'Route by Call Status' action. Use the 'OutofHours' result to route to a generic action that gives your night time greeting and then route to a Leave Mail.

Use the default result for calls that reach the group mailbox for other reasons.

 

[IPOUK]

ahhhhhhhhhh that's what I was looking for - Route by call Status - sad, I have never noticed that before. Thought there had to be that option.

Cheers very much

 

[Morrack]

Another easy way to handle this is with user variables - instead of dialing a shortcode to close the huntgroup, have them dial a shortcode to set the user variable, then place a test user variable token at the start of your callflow.

 

[revco696]

I agree with Morrack here. I've been playing with setting and testing variables in VM Pro extensively over the last year and they are very powerful. The only difficulty here is if the customer needs to see a light lit when the voicemail is in this mode. The only thing you could do here would be to have a short code that goes to a voicemail SC and test a variable to have it play a greeting such as, "The system is in night mode" or "The system is in day mode" depending on the variable that was set. You could also set a night (or out of service) fallback destination in the hunt group to a hunt group with a low answer interval (i.e. 2 sec) that routed back to the night AA within the VM programming. I believe (not certain at the moment) my experience has shown the the call will route to the night or out of service fallback group's voicemail rather than the primary group. That's probably the best way because you could get a light using a "SetHuntGroupNightService" button.

 

[Raffles666]

User variables are the way to go. Just play a little 'day service' or 'night service' message to the person setting it (a sort of comfort tone if you like).

Works a treat.

cheers



Old school Alchemy engineer - trying to keep up with the times

 

[Morrack]

I often setup a single short code for opening or closing a company/department/reception etc. Simply start with a menu - "Press 1 for open, 2 for closed, or 3 to hear the current status".

One point - route the caller through your set user variable token, and THEN hit a generic that plays "Status set to ____". Train your cust to wait for the confirmation before hanging up.

Peter