So I've had two recent customers who are used to having the ability to have a night menu(or answering service) come on at certain time, as well as being able to have a button to override this timer and send it to night early.
I have accomplished this, but with a caveat.
I have their main # coming into a hunt group. The coverage path is a VDN that checks the time. If it's after 5pm, it routes to night menu. If it's during business hours it plays the day menu. So this accomplishes the night service based on time. They also have a hunt-ns button that I use for that initial hunt group. When they turn it on, the hunt group night service destination is the night menu. Works great.
Here's the rub, since the call initially goes to the coverage path of the hunt group, the calls will not cover from the day menu. For instance, when the call reaches the day menu, and they select option 3 for billing, it goes to the billing hunt group which they need to ring as a group, therefore it needs a coverage path to a cover answer group. The call will drop if the select option 3.
So this method works to an extent, but there has to be another way. I know I can route calls to the billing to a billing "user" and have bridged appearances of that user on everyone that would be in the billing group, but that still doesn't seem like the best option.
Ideas?
I have accomplished this, but with a caveat.
I have their main # coming into a hunt group. The coverage path is a VDN that checks the time. If it's after 5pm, it routes to night menu. If it's during business hours it plays the day menu. So this accomplishes the night service based on time. They also have a hunt-ns button that I use for that initial hunt group. When they turn it on, the hunt group night service destination is the night menu. Works great.
Here's the rub, since the call initially goes to the coverage path of the hunt group, the calls will not cover from the day menu. For instance, when the call reaches the day menu, and they select option 3 for billing, it goes to the billing hunt group which they need to ring as a group, therefore it needs a coverage path to a cover answer group. The call will drop if the select option 3.
So this method works to an extent, but there has to be another way. I know I can route calls to the billing to a billing "user" and have bridged appearances of that user on everyone that would be in the billing group, but that still doesn't seem like the best option.
Ideas?
