Night Service to VMP and Hunt Group Queuing

[BURLYMAN]

I have a customer with SOE 3.0 and they would like to have the following:

1. The "MAIN" hunt group which is configured to receive all inbound calls via the incoming call route to have queuing enabled
2. When the office leaves for the day - one of the extension in the MAIN hunt group turns on night service (they want a pre-programmed button because there closing hours changes all the time and is never consistent).

I can get the system to pass inbound calls to the VMP 3.0 server when one of the hunt-group members turns on night service - however if this group is configured for queuing then the customer goes into queue as opposed to be forwarded to VMP. If the group does not have queuing enabled then it works fine. Is there something that I am missing or a better configuration?? Thanks!!

 

[JeSTeROCK]

So the phone uses a SetHuntGroupNightService and group number in the adjacent field (only sets that group to night service) if you have no number it will put all the groups that person is a member of in night service.

Sounds like you have a setting in the Night Service Fallback group, remove this unless you want it to ring for a little bit at night.

In VMP add the group and a leave point. Direct the start point of that leave to a Route by call status. This will check if the reason for the call hitting the leave point was because it is in night/busy/not answered. Direct each setting to a Listen box with the appropriate wav files, beeps and specific mailbox location