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Night Service to hold

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c1com

Technical User
Aug 26, 2007
13
US
I have 2 locations I need to be able to put a Night Service button that transfers to an extension to the other location and if that extension is busy I would like it to hold or play a holding message until the line is picked up.Please assist
 
Use Groups and turn on Queuing and announcements.

make sure that the groups are advertising their existence to the other side so that way you can put users of either system in the group.

It is a set huntgroup night service button for the users and the fallback is the group on the other system.

I hope I make sense after a couple of drinks

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
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