Night service to forward to an external number

[Len6f6]

I have an Avaya Merlin Magix system.

Currently the night service destination is the voice mail calling group. We want to contract out to a third party to answer after hours calls.

I want to know if it is possible to change the night service destination to call an outside number.

Any help would be appreciated, the exact steps would be even better.

 

[TouchToneTommy]

Make the Operator phone the Principal User of the lines, allow it to do Trunk to Trunk Transfer and Remote Call Forward, then Forward it to the service at night.

 

[Len6f6]

Perhaps I did not understand your suggestion;

I have included the Operator extension info below in case that helps clarify my situation.

Buttons 6 through 13 are the 8 incoming lines. Does that make the Operator phone the Principal User of the lines? I have Remote Forward Allow: Yes and Trunk Transfer Allow: Yes.

When I forward the phone to an external number only internal calls to that extension get forwarded to the external number. Outside calls continue to ring on the operator phone.

Any further assistance would be appreciated.

A EXTENSION INFORMATION


A Extn SS/PP Type
A 20 1/ 1 MLX-20L

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage : 327
A Secondary Coverage :
A Coverage Group :
A Call Screening : OFF
A Group Coverers :
A NS Groups : 20
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : OFF
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 6
A Secondary Ring Delay: 2
A Group Cover Delay : 9
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 20 1/ 1 MLX-20L

A Button 34 *21 99437718 Status None
A Button 33 *21 99310258 Status None
A Button 32 *21 92875687 Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 97809436 Status None
A Button 19 *33 Forward Status Off
A Button 18 *56 Direct VoiceMail Status Off
A Button 17 *84 Redial Status None
A Button 16 *22 Group Call 313 Status None
A Button 15 *39 Night Service Status Off
A Button 14 *22 Group Page 799 Status None
A Button 13 Line 819 -I Status None
A Button 12 Line 807 -I Status None
A Button 11 Line 808 -I Status None
A Button 10 Line 805 -I Status None
A Button 9 Line 804 -I Status None
A Button 8 Line 803 -I Status None
A Button 7 Line 802 -I Status None
A Button 6 Line 801 -I Status None
A Button 5 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 4 *16 SysAcc Ring -I Status None
A Shared System Access:
A
A Button 3 *16 SysAcc Ring -I Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Ring -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

 

[Textron68]

In System Programming -> LinesTrunks -> (More) -> PrncipalUsr

 

[Len6f6]

For each of my 8 lines I set the Principal User as extension 20, the operator, but outside calls still ring on that phone.

Is there something else I can check?

 

[TouchToneTommy]

Your lines must be programmed for Reliable Disconnect=Yes (and your line must actually provide it)

Look under Lines, TT/LS Disc/LS Disconnect

 

[Len6f6]

That did it. Thank you.

It seems to take 2 - 3 rings before the remote phone starts to ring. The Delay Forwarding is set to 0. Is there another setting that could be adding delay?

 

[TouchToneTommy]

it takes time for the system to grab another line, dial the forwarding number, and then cut through.

 

[Len6f6]

Thank you. One last question. Currently we use a forward button and have to dial the 9 and phone number manually. This may lead to a human error.

Is their a way to program call forward to a specific number into a single button press. A speed dial with the call forward prefex?

if I dial *33 9 955 1234 # the forwarding works but when I tried to program that into a speed dial button it does not seem to allow the # in the speed dial string and does not work.

Again thanks for your help.

LEN

 

[TouchToneTommy]

Nope, it's strictly a manual operation.