Night Service to Answer Calls over T1

[bryandj23]

I have two magix systems networked between locations. The system is setup so that all incoming calls arrive to the main location first, then are transferred amongst users.

Main Site "BAYCITY"
Remote Site "MIDLAND"
Operator Extension (in Bay City): 110

Calls to our Midland lines are routed to the receptonist at 110, via Group 772. (When calls come in, on her 4424+ it shows "Midland 772", then if you push the -> button, it will show the trunk (Trk8121)).

We've always had an issue with the Night Service not answering calls coming in through this group. I'm assuming its because the system on the main site doesn't consider it an "outside" call, because these calls ring in on an SA button.

Is it possible to have the Night Service grab these calls?

All I've tried so far is adding the T1 trunk numbers (8121-8125) to the "LINES", but it did not work.

Thanks!

 

[bryandj23]

Additional Information:

A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 7144 MMESG 1
A 2 7145 MMESG 2
A 3 7146 MMESG 3
A 4 7147 MMESG 4
A 5 7148 MMESG 5
A 6 7149 MMESG 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 8112
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 772 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 30
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1 110 KIM
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A NIGHT SERVICE INFORMATION



A OPERATOR 110 DGCG #: 770
A STNS : 110
A LINES : 8101 8102 8103 8104 8105 8106 8107 8108
A 8109 8110 8111 8121 8122 8123 8124 8125

A Password :

A Current Day : OFF

A Turn off at: Turn on at:
A Sunday : :
A Monday : :
A Tuesday : :
A Wednesday : :
A Thursday : :
A Friday : :
A Saturday : :

A Emergency Allowed List:
A 0)
A 1)
A 2)
A 3)
A 4)
A 5)
A 6)
A 7)
A 8)
A 9)

A NS Excluded STNS:
A

A Coverage Control enabled : No

 

[bryandj23]

I just spent some time reading the Merlin Magix feature reference guide over at Avaya's website.

Under "Centralized Voice Messaging", it states:

A VMS can be placed into Night Service only by the system on which it
resides. However, calls coming in from a remote MERLIN MAGIX system
are handled by Night Service when the local VMS switches to Night
Service.


Yet, on our system, calls coming from remote Merlin are not handled by night service; possibly since remote calls come in locally as Group 772.

Does anyone have any idea on what we may be able to do to change this behavior?

 

[bryandj23]

I managed to find a solution that allieviates this problem, although I'm sure this isn't the "proper" way to do this.

I programmed a Do Not Disturb button on the receptionist's phone to be turned on when the Night Service button is activated as well.

I also set the coverage time for our incoming calling group to be very low (I think I set 5 seconds).

With DND off, incoming calls to the group just ring. With DND on, it'll ring for 5 seconds (about 1 1/2 rings), and then get transferred to AA1.

As long as DND is only turned on at night, this should work for us. Definately not the prettiest setup, I would think, but it is working.