NIGHT Service to a live answering service

[classydreams]

I know how to set up Night Service to the AA for Auto or Manual but is it possible to schedule the services to redirect the calls to a live answering service instead via the PRI?

 

[allworxguy]

The only way I can think of automating it is to set up a phone that forwards to you answering service and then setting up a night service to make this phone ring at night with the target line you want to have live answered.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

You need to mention KSU/Vmail types and software versions.

The Callpilot and do it via CCR


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[classydreams]

Thanks I used the ASM and an available DN and set up AUTO Services to that DN. Here is the problem I tried to FLASH 4 then dial the number but I can't seem to break dial tone. I can dial any DN or any external number after I dial 9 but for some reason after I Flash F4 I just get dial tone. I tried Flash 84 to redirect I get dial tone that will break but it will not redirect.

 

[curlycord]

Flash * 4.... not Flash 4
Must allow redirect in capabilities.
Build a route to call that number and dest code.
Forward set to the dest code



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[classydreams]

Yes I left that out sorry. I did dial Flash * 4 but still count not break the dial tone. If I build a route could I program Services to send calls to that route instead of an actual active analog set?

 

[classydreams]

Follow up.

When I Flash then dial *4 I get a second dial tone and that is when I can not break a dial tone. Everytime I press a button I hear the tone but when I release it I still hear dial tone. Very strange. I have used analog sets in the past and feature like park and page and cal forward but never had this problem. Is there any way to use Admin programing to forward the DN without actually being on that DN?