Night Service Question

[itcmerlin]

We have recently installed a Merlin Legend R7 at our workplace. We don't have an Auto Attendant of Voice mail.

I am checking to see if I have Night Service with Time Control set up correctly. I want Night Service to turn on automatically at 4:30 and have the receptionist manually turn it off in the morning.

Here is how I have it set up:
1. No Stop Time
2. Start Time is 16:30 on days 1-5
3. No Start Time for days 0 and 7
4. Time Control On

Is this correct?

I just curious as it doesn't seem to be working properly.

Thank You

 

[AZJeepGirl]

Merlin's tend to get unhappy if you try to make them run via the switch mode AND the weekly business schedule. You should pick one way or the other.

ACA - Implement IP Office
ACS - Implement IP Office
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I'd rather be jeepin'! 0|||||||0

 

[itcmerlin]

jeepgirl,

So in order for it to function the way I want, I should enter a stop time of 16:29?

 

[TouchToneTommy]

I think JeepGirl is thinking of the weekly business schedule in Merlin Messaging - doesn't apply here.

Sounds like you have it set up correctly. Does it work properly if you turn time control OFF, and manually engage night service? Did you program the NS lines and extensions as well?

If it's just the Time Control that's not working, you might add a stop time of 16:29, and see if it's happier with that.

 

[itcmerlin]

TTT,

Yes it works manually. We've been using it manually for a few weeks now. The reason that I want to add the start time is to prevent missed calls in case the receptionist forgets to turn on Night Service when she leaves for the day (which has happened once).

I added the stop time of 16:29 and I observed it last night and everything was happy. I did discover that there is about a 45 second delay before activation (at least for the console to update the status).

Now that I know that there is a delay, I may try it again without the stop time.

Thank you.

 

[HiDesert]

This may seem like a dumb question...have you checked the date and time in the system. Thats were it all starts.