Night service query

[PureChimpie]

Hi All

We recently added a new site, hanging off an existing 3300 over the WAN. My issue is that they both have different night service requirements.

Site A - the existing site use Night 1 (day to group of phones) & Night 2 (night message) - initiated by IP console - Bus hrs M-F 9-5:30

Site B - requires night service ooh's message M-F 9-5 and Sat 10-5

I was thinking about tenanting? I haven't used it before, would it allow me to have seperate night services? The help files talk about a night service leader etc but it's not that clear in the operation of the feature.

Any suggestions are welcomed and appreciated!

Thanks

 

[kwbMitel]

ummm, do you think that it might actually be necessary to tell us what type of system you have?

Suggest you do so.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[PureChimpie]

MXe II running MCD 4.0 SP2

 

[LoopyLou]

How do site B's calls get answered?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[PureChimpie]

Site B's main number is a multicall key on a set. I did set up a night and day keys on the phone and using speed calls to call fwd the multicall to voicemail and to cancel it. This works but they want it scheduled and not activated by a user / phone!!

My question is, does tennanting allow the system to have different night services ie tenant 2 puts tennant 2 phones into night service 1, but does not put tennant 1's into night service 1, until someone from that tennant group invokes it?

Thanks

 

[caknfd]

Tenenting will allow different night services but the scheduling feature does not accomadate different tenents. It would still need to be manually set. I wish that would be addressed by Mitel.

Craig

 

[PureChimpie]

Thanks for your reply caknfd.

Are you saying that it does support different night services for the tennant groups but this can't be scheduled in the scheduler? I have to say, I have never seen an option in there other than just standard day/night schedules. If that is the case I am pretty stuffed as the customer wants this scheduled and not activated by a key!!

 

[LoopyLou]

I want to be rich and beautiful...... not much chance of that either.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

I've heard of people setting up modems hanging off the system and using programs to control the modem dialling feature codes to forward and cancel forward via schedules. Not pretty but it could work for you.

@Loopylou - Beautiful? - I think I might need to reset some pre-conceptions on gender.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[caknfd]

Sorry for the delay in answering but yes the scheduling feature I believe puts all tenants (maybe just tenent 1 haven't tested) into day,night1, or night2. But the tenents can have there own day/night service it just has to be set with dialed night service feature code by a phone within that tenant. kwbmitel option with modems connected to ONS port that are different tenents would work but you would need still need something to trigger the modems to dial the codes.