Night Service on CICS v7.1

[bigbobsbbs]

Hi...

Good Day...

We're using CICS v7.1

we have a custodian and once we enable the Night Service he wants his phone to ring but in the morning it should be appear only...

Where is the setting that I need to adjust to make this thing happen?

Thanks guys...

 

[CTCINY]

Services -> Ringing Service -> Ringing Groups. Create a Group with the phones that should ring after hours and the lines.

What doesn't kill you only makes you stronger.

 

[bigbobsbbs]

Hi..

Ok i went to Ringing Groups but i saw group:01
21:assigned
22:unassign

where can I create a group?
maybe 01 02 03 are the Group but where exactly can I adjust line 1 2 3 & 4 should ring after we enabled the Night Service?

Sorry if I need more advanced help because i'm really new on this telephony stuff

thanks for helping me...

 

[bigbobsbbs]

Hi..

you know I think i got it..

on Sked:Night on Line 1 2 3 & 4 this service is using group 01 so i just need to assign the the extension # of our custodian...

thanks.. i appreciate your help

 

[RikRodgers]

Yep. Just make sure the lines are appear only on his set. Adding him to the Night mode ring group will make them ring.

The only caution on this- are you using VM with Auto Attendant?

 

[bigbobsbbs]

hi RikRodgers,

Nope.. we're not using VM...

Thanks

Bobs