Night service group behaving badly 3

[Vmail]

I have a magix 3.0 that has a dlc operator. When she presses night service, I have all the lines forwarding to a night group with 4 people in it. The operator doesn't have vmail. If she presses ns, then the other phones ring fine, but after so many rings it covers to vmail for 1 of those 4 phones? I just want to have it ring indefintely on those 4 phones and not cover to vmail? Am I missing something, why would a call to a ns group cover to one of those members vmail?

 

[Pepperz]

Take those phones out of voice mail coverage. The system "assumes" the call is to be answered. If those phones are in voice mail coverage, it "assumes" those calls are to be answered, and sends the calls to a default location. If this is a tru night srvice issue, and those folks aren't around, why not consider a bell, or cordless phone, so there is a better chance of someone getting to the call ?

Pepperz at newper dot net

 

[TouchToneTommy]

Or, make the dlc opertor the Principal User of the lines, assuming the operator doesn't have voice mail coverage.

Or assign the lines to an unused calling group, with no members, and no overflow, and again they will ring until answered or abandoned.

 

[merlinman]

TTT's answer will solve your issue.

But BOTH deserve a STAR !

 

[Vmail]

merlinman you are correct and deserve a star as well, you have helped me many times before.

thank you all...