Night service for a remote office 2

[MTVilla]

Right now we have a small community network set up between our Philadelphia, PA office and our Minneapolis office. Minneapolis takes all of the calls for both offices and transfers the calls accordingly. We open an hour earlier to accomodate the time zone difference (Philly= eastern; Minneapolis= Central).

Well now the powers that be want to change it so that Philly gets their calls directly. They do not have a VM Pro server as we do in Minneapolis. Can we still use the minneapolis night service and just set up a time profile after we point their numbers to their PRI? Can their night service use our VM Pro after 5 eastern? Do I have to set up a server there with a license key and all of that?

Any assistance would be much appreciated.

 

[MTVilla]

Minneapolis
IP412 with 3 DS30's and 2DS16's; VM Pro

Philly
IP406 with 2 DS16's

 

[IPGuru]

Proivided the site is setup correctly (set VM type to line & point it at your Voip Line) your remote site can use the VM Pro as if it were local to thier system.

Note:- call queing does not work for remote sites.

You do not need a second VM Pro licence

 

[MTVilla]

What about hours of operation? They are one hour ahead of us and have the same business hours as us. So they open and close an hour earlier.

I set up a time profile for their switch. will that override vm pro's profile?

 

[IPGuru]

Do you have a time bassed condition in VM pro? if not then the time on the IPO will decide on the call routing.
set both IPO,s to use the VM as time server & set the tiem offset to 1 hour where needed.

 

[Morrack]

MTVilla, are you OK on this one now? Remember to think of the minny VMPro as if it were in philly. Program your switch in philly the same way you would as if the VMPro were local (excluding the basic settings you already have working of course).

Only exception would be if you are routing callers through a test condition to check business hours in a callflow - in that case you'll have to use seperate callflows for each site. If all calls are coming in through one DID, split them off by area code before checking business hours.

Peter

 

[MTVilla]

How do you direct the call flows to each site?

 

[Morrack]

You mean handle calls coming in from each site with different callflows? Simple - in the incoming call route form in philly, point it at VM:AA Philly. In the incoming call route in minny, point it at VM:AA Minny. You can make each call flow nearly identical (copy and paste is great) except test different business hours conditions.

Peter

 

[MTVilla]

The problem is...if I change the module for philly to be one hour earlier it also changes the module for minneapolis.

 

[MTVilla]

I'm changing the week planner in conditions editor.

 

[IPGuru]

you need to create sepperate conditions for mini & phili & check these BEFORE routing to the rest of the module.

 

[Morrack]

Ie, create two seperate modules (AA Philly and AA Minny) which test two different conditions to decide how to handle callers.

 

[MTVilla]

I have two separate modules. One Called Auto Attendant (for Minneapolis) and one called AA_Philly (for Philly). Is it the underscore that is causing the issue?

Also Philly's switch is pointed to VM:AA_Philly.

 

[Morrack]

And do you also have two seperate conditions (for eg., PhillyOpen and MinnyOpen)? In "Auto Attendant" do a test condition against MinnyOpen, and in "AA_Philly" do a test condition against PhillyOpen.

The underscore is fine btw.

Peter

 

[MTVilla]

If I change anything in the Philly_AA test condition, the Auto Attendant also change. I'm lost as to how to stop it from doing that.

Is that looking at a time profile in manager?

 

[MTVilla]

And the are two separate modules. If I change the test condition in one, the other slao change. If I delete it in one, the other deletes. It's really weird.

 

[IPGuru]

I would sugest that at this stage you restart from a clean sheet

1) create auto attendant & condition for philly & test

2) create 2nd conndition for mini & 2nd auto attendant

Note:- The condition checking for the remote site will need to be using local time.

 

[MTVilla]

Ok, delete the old ones first?

 

[Morrack]

I still suspect there is a misunderstanding here, not a technical problem. MTVilla, I think we are clear that there are now two modules. However, are you certain you have two different CONDITIONS? If your two different modules refer to the same condition (ie weekly planner) then of course changing it in one module will also change it in the other.

In the conditions editor (the yellow triangle on the button bar in VMPro) create a SECOND condition, with a SECOND weekly planner attached to it. You can then define different hours of operation for it. Name it OpenMinny or something along those lines, and check THAT condition in AA_Philly, not your existing condition (BusHours or Open or whatever it's called)

Peter

 

[MTVilla]

OMG! I'm a moron! I didn't know you could make more than one condition!