Night Service and DID issue

[GatorDave]

Hi all,

I have an S8400 with a PRI for inbound/outbound calling. We have DID's and a main number. During the day the main # goes to the receptionist and the DID's go to their assigned stations. However, at night when the receptionist hits the "night service" button, the DID's start ringing to the night service destination instead of the proper stations. Any ideas on how to fix this?

The PRI is trunk group 1 and I do have a destination in the "night" field.

GatorDave

 

[AvayaTier3]

check inc-call-handling for your isdn trunk-group

System: G3siV11 Software Version: R011i.03.1.531.0

display trunk-group 11                                          Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   4131              4    3587                      3587
 public-ntwrk     4   7763              4    3855                      3855
 public-ntwrk     4   6887              4    3852                      3852

change trunk-group 7                                            Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   8400                                             2008

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bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

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