Night service affecting call forward on M1??? 2

[RFWatts]

I have a problem that I've been tracking down for some time now. I have a user that forwards her desk phone to her cell phone after-hours. Lately, however, it doesn't work when the console is in night service. The number will ring to our main number, which is an auto-attendant after-hours. One weekend, I tested un-forwarding and forwarding the phone to no avail. The phone would ring as normal if it was not forwarded, and it would send calls to the main number regardless of what number I forwarded it to. If I forward the phone to another internal phone, it would work. The number being forwarded is a DID number, so I'm wondering if there is some default route for forwarded DID numbers while in night service. She has a 3903 phone, if that makes any difference.

Any help is greatly appeciated!

 

[acewarlock]

Post the TNB of the set and the CDB

 

[chaosnla]

make sure you have cfxa in the class of service of the phone and check parameters in cust data block as you will need to have it allowed threr too!

 

[RFWatts]

After further troubleshooting, I don't think it is able to forward external for any external call. (Trunk to trunk basically). An internal call will forward as needed. It was thought to be related to the night service because people will only encounter the problem, after-hours, when they go home and need to call from the outside. This line is only used for employees needing help-desk assistance, so it is usually called internally, except after-hours. I appologize for leading astray!

With that in mind, would my TGAR setting affect the ability for externally forwarding an external call? How can I look at the settings for each trunk access restriction group?

Here's my TNB:

DES B196A
TN 025 0 00 06
TYPE 3903
CDEN 8D
CUST 0
FDN 6450
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 10
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBA WTA LPR PUA MTA FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 6450
LHK 0
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6130 1 MARP
01 SCR 7130 2 MARP
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6450
17 TRN
18 AO6
19 CFW 12 94356330
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 1 JUL 2003



NACT

 

[chaosnla]

BASICLY IF THE TGAR OF THE PHONE MATCHES THE TARG OF THE ROUTE THE CALL IS BLOCKED. CHECK THE OPT. AREA OF THE CUST DATA BLOCK TO SEE IF CFF OR CFO IS THERE.

 

[acewarlock]

chaosnla you should only use CAPS for the switch prompts and replys and use lower case for everything else, it is concidered impolite as using CAPS is shouting.

 

[chaosnla]

i'll try to type softer thank you

 

[RFWatts]

I will check the OPTS section of the CDB and post what I find.

Thanks,
Mike

 

[RFWatts]

Here's my RDR_DATA block:

TYPE RDR_DATA
CUST 00
OPT CFO CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 4
CFN2 3
DFN0 4
DFN1 4
DFN2 3
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

I see CFO, but not CFF. What exactly is "call forward forwarding"? The doc is rather vague! Could that be my problem with forwarding an external call to an external CFWD number?

Thanks again for you help!

 

[acewarlock]

CFO is Call forward using the NCOS/TGAR of the originating caller, so check your trunks to see what there NCOS/TGAR is. Or change CFO to CFF which is call forward using the NCOS/TGAR of the phone that is call forwarded to the cell phone.

 

[RFWatts]

Many thanks to acewarlock and chaosnla. That did the trick!