Night Schedule not working

[nickbev3]

I have a BCM 400 and we have had the system installed for 2 months. We have been unsecussfull in getting the night greeting to automaticaly switch from day to night mode. Here is the a brief overview of the config. We have a BCM 400 4.0 with a PRI. We have the lines being answered by the receptionist during the days (8-5) and then WANT the night greeting to auto hange to night mode. We have the greeting recorded and the table set to start playing the night greet at 5pm untill 7:59am. what could I be missing? Any help would be great!!

 

[nooop]

You have to set up a ring group for the main Target Line coming in. Default is ring group 1. Modify an available ring group,(i use 5). Click next to the evening, and night schedule and tell it to either auto answer, or manual answer. Only put the Voicemail DN as a member of ring group 5, and only list the published outside target lines in the ring group. If you choose automatic, your schedule needs to be adjusted accordingly. If you use manual, program a button on the "control set" of the lines you need service on. I don't recall the feature, but it is like featrue 871 or so. Program the button in element manager and you will see a code for ringing services.
You can't use auto attendant for this service unless you alwasy use auto attendant with. At least this is my experience. The boys on this board will know more than me, but i have gone through this recently, and now it is perfect.

 

[Deweyhumbolt]

I'm not sure I completely understand. Is your issue, that it doesn't play a different recorded greeting after hours, or it doesn't switch to "0" rings after hours.

Adversity is Opportunity