Night ringing configuration discussion

[BCMprogrammer]

Looking for a main line night ringing configuration that will ring 5 phones during night mode, then forward to the general delivery mailbox. The 5 phones need to retain their CFNA to VM DN after 4 rings. The Receptionist phone needs to retain CFNA to VM after 6 rings.

I had set this up originally as follows:

created ring group 002 with an unequipped DN as the sole member ( DN 4100)

configured line 241 to use ring group 002 in Night mode.

set 4100 to forward all calls to Hunt Group 01 (DN 4444).

configured HG01 with the 5 phones as members.

set HG01's overflow to receptionist's DN



This worked for over a month until it stopped recently. I can't figure out why it's not working anymore, and now wondering if there is a better way to set night ringing to notify several phones before going into Gen Deliv MB.


I tried simply adding those 5 phones to ring group 2, but this caused a problem with calls forwarding to one of those mailboxes instead of to the Gen Deliv MB.


Any other suggestions?

 

[byrontel]

when you say it isn't working....what is it doing?
what is transfer callback set at?

 

[BCMprogrammer]

It rings at the receptionist phone and then forwards to Gen Deliv MB. It doesn't ring at the other phones in that Hunt Group.

 

[byrontel]

Do you have to have the receptionist's set ringing at night?If not take it out of night ringing sets. Have you tried calling dn 4100 during day hours ..what happens? I have found that the transfer callback time in these scenarios have to be set high.The ringing times in cfna seem to accumulate.