Night Mode

[kane77]

Hi,

I want to setup a night mode button on a 5420. Usualy it's pretty simple and a strait forward operation, but here, of course, I want something a bit more sophisticated.

I want, by pressing the night mode button, that the voicemail change it's menu.

Exemple: in the voicemail I have two menus, one called DayMenu and one called NightMenu, those are programed in the shortcode section, right now I used a condition to switch from one menu to the other it's all done automatically. In my Icoming Call Route, the destination is *900 (which is my short code to go in de voicemail node. I want to program, let's say *901 for my night menu)

So here's my question: Is there a way, when the night mode button is pressed to change the destination in the Incoming Call Route from *900 to *901? Or perhaps there a better way to achieve the same result?

Thanks
Kane77

 

[intrigrant]

Hi Kane77

Create two "phantom" groups without any destination and with VM Enabled, make sure queuing is turned off.
Name group 1 as "DayAnnouncement" ( or whatever you like ) and give the group a directory number like 100
Name group 2 as "NightAnnouncement" and give the group a directory number like 101.
In the incoming call route the normal destination is 100, the fallback destination is 101.
In VM Pro link the "leave" startpoint of group 100 to the day menu and the "leave" startpoint of group 101 to the night menu.
Program a button on the extension which puts group 100 in or out of service.
If group 100 is in service then the day menu is played, if group 100 is out of service the night menu is played.

The button displays the status of group 100 so it is visible if nightservice is activated.

cheers

 

[PlatinumGuy]

Or use a user defined variable within vm pro and turn that on and off instead of putting the hunt group in and out of service.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[retsila]

Try using the Route-Call-By-Status action.

 

[intrigrant]

Jamie asked for a method using a button not for a automated method, the other options will work as well but they cannot be easily managed and/or monitored by the end-user.

 

[PlatinumGuy]

A user variable can be monitored easily by the user by setting up an extra call flow to check that status of the variable and play a message to tell you what the status is.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[intrigrant]

Sure, but taking a quick look on the display looks easier to me

 

[PlatinumGuy]

Yes i agree with you.

Lets not argue amigo.

Peace.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kane77]

Thank Intrigrant for the info,

Everything you just said make alot of sense, but it doesn't work, weird. I'm running on IPO500 fw:4.0.7 and vmpro 4.0.18, do you know if there's a bug with this release? Because when I put the DayAnnouncement, out of service, it doesn't go to the Fallback extension that I program (which is NightAnouncement, or whatever else I put there).

Thanks

 

[ProviderReborn]

Will this work putting the fallback in the ICR?

Try putting the fallback group in the fallback tab of the huntgroup.

Exactly as intrigrant said but just the little change in the huntgroup rather than ICR as I stated.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[kane77]

Thanks Provider,

Yes I did tried it and it doesn't work I did that a 100 times in the past and it had always worked. That's why I'm try to know if it a bug in the release...

I will continue to tweak it.

 

[ProviderReborn]

Tell me some more. What happens with the call.
Especially in call status or monitor.



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[kane77]

Well, when I look at the System Status,(I put different user in each group to see what going on, user1 in group DayAnon and user2 in NightAnon). So when I dial the group number (791 Day), the phone of user1 is ringing when In Service, wich is normal, but when I switch the DayAnon to Out Of Service mode, it should make user2 phone ring because he belong to the Fallout Group (NightAnon), but it still phone of user1 who's ringing, then the VM kicks in, (the VM Answer time is set to 5 sec).

I suspect a bug, unless it's me who's missing something.

here's the system monitor output when I call the group 791 GrJour (DayGroup) and 790 GrNuit (NightGroup), my username is cbergeron 816:

601910200mS CMExtnRx: v=816, p1=0
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[816] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) cbergeron
IE CMIECallingPartyKName (226) Christian Bergeron
601910200mS CMTARGET: 0.13497.0 3713 cbergeron.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=816 in=0 complete=0
601910200mS CMTARGET: SKIP INCOMING CALL ROUTE
601910201mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1
601910202mS CMExtnTx: v=816, p1=0
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
BChan: slot=20 chan=16
Timed: 31/08/07 16:51
601910202mS CMExtnRx: v=816, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
601910202mS CMTARGET: 0.13497.0 3713 cbergeron.0: Setting Hard Timer 4000
601910202mS CMTARGET: 0.13497.0 3713 cbergeron.0: LOOKUP CALL ROUTE: type=100 called_party=7 sub= calling=816 in=0 complete=0
601910202mS CMTARGET: SKIP INCOMING CALL ROUTE
601910203mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD TARGET (N): number=7 type=100 depth=1 nobar=1 setorig=1
601910203mS CMTARGET: 0.13497.0 3713 cbergeron.0: FoundKnownSystemTargets 7
601910204mS CD: CALL: 0.13497.0 State=0 Cut=0 Music=0.0 Aend="cbergeron(816)" (20.16) Bend="" [] (0.0) CalledNum=7 () CallingNum=816 (cbergeron) Internal=1 Time=7 AState=7
601910256mS RES: Fri 31/8/2007 16:51:40 FreeMem=82792276(47) CMMsg=6 (9) Buff=184 951 999 7138 5 Links=18834
601910458mS CMExtnRx: v=816, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
601910459mS CMTARGET: 0.13497.0 3713 cbergeron.0: Setting Hard Timer 4000
601910459mS CMTARGET: 0.13497.0 3713 cbergeron.0: LOOKUP CALL ROUTE: type=100 called_party=79 sub= calling=816 in=0 complete=0
601910459mS CMTARGET: SKIP INCOMING CALL ROUTE
601910459mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD TARGET (N): number=79 type=100 depth=1 nobar=1 setorig=1
601910459mS CMTARGET: 0.13497.0 3713 cbergeron.0: FoundKnownSystemTargets 79
601910808mS CMExtnRx: v=816, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
601910809mS CMTARGET: 0.13497.0 3713 cbergeron.0: Setting Hard Timer 4000
601910809mS CMTARGET: 0.13497.0 3713 cbergeron.0: LOOKUP CALL ROUTE: type=100 called_party=791 sub= calling=816 in=0 complete=0
601910809mS CMTARGET: SKIP INCOMING CALL ROUTE
601910809mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD TARGET (N): number=791 type=100 depth=1 nobar=1 setorig=1
601910809mS CMTARGET: 0.13497.0 3713 cbergeron.0: FoundKnownSystemTargets 791
601910809mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindFirstAvailableInServiceHG GrJour OOS
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: OOS FALLBACK HG:GrNuit
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: HG call targeting occuring here
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: PrimeForHGTarget: GrJour orig=1 targets_inc(0x0)
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindFirstAvailableInServiceHG GrJour OOS
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: OOS FALLBACK HG:GrNuit
601910810mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTarget GrNuit (depth=2) allowq=1 type=CMNTypeDefault
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTargetRingRotary GrNuit ring_attempt_count 0
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: GrNuit: Not using 824: DND
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: OV visable. VM NOT visable:Timer running
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: PrimeForHGTarget: GrNuit orig=0 targets_inc(0x0)
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTarget GrNuit (depth=3) allowq=0 type=CMNTypeDefault
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTargetRingRotary GrNuit ring_attempt_count 0
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: GrNuit: Not using 824: DND
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: OV visable. VM NOT visable:Timer running
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
601910812mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD HG GrNuit Complete search - no targets found
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: CancelTimer CMTCDelayedProcessing
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: NO INITIAL TARGETS: GrNuit
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTarget GrNuit (depth=1) allowq=0 type=CMNTypeDefault
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: OV visable. VM NOT visable:Timer running
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: PrimeForHGTarget: GrNuit orig=0 targets_inc(0x0)
601910813mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTarget GrNuit (depth=2) allowq=0 type=CMNTypeDefault
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTargetRingRotary GrNuit ring_attempt_count 0
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: GrNuit: Not using 824: DND
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: OV visable. VM NOT visable:Timer running
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD HG GrNuit Complete search - no targets found
601910814mS CMTARGET: 0.13497.0 3713 cbergeron.0: SELECT: TRY VOICEMAIL orig_hg(791) orig_user()
601910815mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD VOICEMAIL TARGET
601910815mS CMTARGET: 0.13497.0 3713 cbergeron.0: ADD VOICEMAIL TARGET: SUCCEEDED
601910815mS CMTARGET: 0.13497.0 3713 cbergeron.0: GetNoAnswerTimer:15
601910816mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1008 in=0
Called[#GrJour] Type=Voicemail (102) Reason=CMDRX_MailboxAccess Calling[816] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=21 chan=9
IE CMIERespondingPartyName (228) cbergeron
IE CMIERespondingPartyKName (229) Christian Bergeron
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=816
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceStdPhone type=27 number=32 channel=0 gain=0
IE CMIECalledPartyName (224) GrNuit
IE CMIECallingPartyName (110) cbergeron
IE CMIECallingPartyKName (226) Christian Bergeron
IE CMIEOriginalCalledPartyName (236) GrJour
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:2) number=791
IE CMIERedirectingPartyName (232) GrJour
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:2) number=791
UUI type=Local [oos] [0x6f 0x6f 0x73 ]
Display [Christian Bergeron>GrJour]
Timed: 31/08/07 16:51
Locale: enu
601910817mS CMMap: a=21.9 b=1.254 T
601910818mS CMExtnRx: v=RAS, p1=0
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
IE CMIERespondingPartyName (228) #GrJour
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=#GrJour
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceVoicemail type=0 number=0 channel=9 gain=0
IE CMIERedirectingPartyName (232) GrJour
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:2) number=791
601910818mS CMTARGET: 0.13497.0 3713 cbergeron.0: CancelTimer CMTCNoAnswerTimeout
601910819mS CMExtnTx: v=816, p1=0
CMAlerting
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
IE CMIERespondingPartyName (228) #GrJour
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=#GrJour
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceVoicemail type=0 number=0 channel=9 gain=0
IE CMIERedirectingPartyName (232) GrJour
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:2) number=791
Timed: 31/08/07 16:51
601910820mS CD: CALL: 0.13497.0 State=1 Cut=1 Music=2.0 Aend="cbergeron(816)" (20.16) Bend="" [RAS] (0.0) CalledNum=790 (GrNuit) CallingNum=816 (cbergeron) Internal=1 Time=623 AState=1
601910822mS CMMap: a=20.16 b=0.0 R1
601911403mS CMExtnRx: v=RAS, p1=0
CMFacility
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[CLAIM] Type=ACD (103) Reason=CMDRdirect
601911403mS CMLineTx: v=3
CMFacility
Line: type=AnalogueLine 3 Call: lid=3 id=4 in=1
Called[CLAIM] Type=ACD (103) Reason=CMDRdirect
BChan: slot=21 chan=41
IE CMIERespondingPartyName (228) Short Codes.Menu
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Short Codes.Menu
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceVoicemail type=0 number=0 channel=41 gain=0
601911413mS CD: CALL: 3.4.1 State=2 Cut=3 Music=0.0 Aend="Line 3" (1.3) Bend="Short Codes.Menu(Short Codes.Menu)" [VoiceMail] (21.41) CalledNum=Short Codes.Menu () CallingNum= (WITHHELD) Internal=0 Time=50969 AState=2
601916817mS CMExtnRx: v=RAS, p1=0
CMConnect
Line: type=NoLine 0 Call: lid=0 id=1008 in=0
601916818mS CMExtnTx: v=816, p1=0
CMConnect
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
IE CMIERespondingPartyName (228) #GrJour
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=#GrJour
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceVoicemail type=0 number=0 channel=9 gain=0
IE CMIERedirectingPartyName (232) GrJour
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:2) number=791
Timed: 31/08/07 16:51
601916818mS CMExtnRx: v=816, p1=0
CMConnectAck
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
601916819mS CMTARGET: 0.13497.0 3713 cbergeron.0: ~CMTargetHandler
601916819mS PRN: 0.13497.0 3713 cbergeron.0 CMRecordingHandler::RecordingOnConnect() ep->callinfo.called_party.number.type=100, ep->recording_list.Size()=0
601916820mS PRN: 0.13500.0 3713 RAS.0 CMRecordingHandler::RecordingOnConnect() ep->callinfo.called_party.number.type=102, ep->recording_list.Size()=0
601916820mS CMExtnTx: v=RAS, p1=0
CMConnectAck
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=21 chan=9
IE CMIERespondingPartyName (228) cbergeron
IE CMIERespondingPartyKName (229) Christian Bergeron
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=816
IE CMIEDeviceDetail (231) LOCALE=frc HW=8 VER=4 class=CMDeviceStdPhone type=27 number=32 channel=0 gain=0
601916821mS CD: CALL: 0.13497.0 State=2 Cut=3 Music=0.0 Aend="cbergeron(816)" (20.16) Bend="GrJour(791)" [VoiceMail] (21.9) CalledNum=#GrJour (GrNuit) CallingNum=816 (cbergeron) Internal=1 Time=6624 AState=2
601916822mS CMMap: a=20.16 b=0.0 R0
601916822mS CMMap: PCG::MapBChan pcp[79]b1r0 cp_b f5d7f8ce other_cp_b 0 type CGTypeSimple
601916822mS CMMap: PCG::MapBChan pcp[9]b1r0 cp_b f5de959a other_cp_b f5d7f8ce type CGTypeSimple
601916822mS CMMap: a=20.16 b=21.9 M1
601917256mS RES: Fri 31/8/2007 16:51:47 FreeMem=82794144(45) CMMsg=6 (9) Buff=200 951 999 7143 5 Links=18842
601917745mS CMExtnRx: v=816, p1=0
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=13497 in=0
601917747mS CMLOGGING: CALL:2007/08/3116:51,00:00:01,006,816,O,790,791,cbergeron,,,1,,""n/a,0
601917747mS CD: CALL: 0.13497.0 State=2 Cut=2 Music=0.0 Aend="cbergeron(816)" (20.16) Bend="GrJour(791)" [VoiceMail] (21.9) CalledNum=#GrJour (GrNuit) CallingNum=816 (cbergeron) Internal=1 Time=7550 AState=0
601917748mS CD: CALL: 0.13497.0 Deleted
601917749mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=21 chan=9
Cause=16, Normal call clearing
601917749mS CMMap: a=21.9 b=0.0 T0
601917750mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=21 chan=9
Cause=16, Normal call clearing
601917752mS CMMap: PCG::UnmapBChan pcp[9]b1r0 cp_b f5de959a other_cp_b f5d7f8ce
601917752mS CMMap: a=20.16 b=21.9 M0
601917752mS CMMap: PCG::UnmapBChan pcp[79]b1r0 cp_b f5d7f8ce other_cp_b 0
601919748mS CMExtnTx: v=816, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0
Called[cbergeron Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [cbergeron Msgs=0]
Timed: 31/08/07 16:51

 

[ProviderReborn]

I have a few 4.0.7 sites doing this just fine!

mmmmm, what key are you using? and does it show it is in the state you wish it to be in?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[intrigrant]

Looks like a bug to me, you can see it goes to the night group but then it says it does not find the VM destination for this group.

CQ35158
Call to group doesn't go to Voicemail if both group and overflow are busy
Found in : 3.2.54
Fixed in : MT_RELEASE_3Q07_3.2

I think this applies to 4.0 also as it is build on the 3.2 core.
Do you have free alog ports?
If so then put one alog port in each group ( the same alog port is ok ).

 

[ProviderReborn]

601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: AddHGTargetRingRotary GrNuit ring_attempt_count 0
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: GrNuit: Not using 824: DND
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: OV visable. VM NOT visable:Timer running
601910811mS CMTARGET: 0.13497.0 3713 cbergeron.0: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!


I see this bit which I guess you were looking at too intrigrant.

You could put a temp fix in. try what intrigrant suggests if that works great. Create shortcode going to night menu. Create dummy user and forward huntgroup calls to the short code, then set the night group to hunt. See if this works to get you out the poop.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[kane77]

@TheProvider:

Yes I setup a button on my phone to Set HuntGroup OutOfService, and when it's in night mode I see the triangle beside it, I'm usin a 5410.

@Intrigant
I don't use analog phone here so I don't have any analog port. I program the almost same thing on 3.1 at another site last year and it was just working fine.

Weird

Thank
Kane77

 

[ProviderReborn]

Ok just check one silly thing to satisfy me.
Where you doing your routings then?

On your key you say you are using Set Hunt Group OOS.
Are you using the OOS fallback in the Huntgroup?

If you are please try my suggestion above.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[kane77]

Well, for now I'm trying to see if work at the base level first, I put the nightgroup as a OOS Fallback in the huntgroup.

But now I'm leaving for home I'll try it on tuesday, and I let you know. (monday it's a holiday here, in Canada).

Thanks for your help, have a great weekend see you guys next week.

Kane77