Night Message not being played

[FordMan77]

Working on a Merlin Magix R4 w/ Merlin Messaging R2.5. The issue is that the voicemail is not playing the night greeting when the switch is in nights. It plays the day greeting no matter what the status of the night button is.

I verified that the AA's are set to follow switch-mode to make the change from day to night.

This setup uses the operator ext. 3000 as AA 1, so there is no MB for ext. 3000. This system has been in and working fine for some time, and as far as I know nothing has been changed, at least not by me

 

[tdaugirdas]

Did the system ever switch to Night mode? If not - was Night Service ever programmed in system programming??

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[FordMan77]

Yes, the system used to play the night message when nights was activated.

 

[tdaugirdas]

Then - I would try removing the Night Service button - and then reinstalling it - and retry to see if it now works. You may also want to check Night Service programming and make sure it is correctly setup. Are the phone lines - regular copper analog lines - or is this system using T1/PRI? If T1/PRI - then you will need to make some programming changes.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Did you check to make sure that no one has changed the NIGHT GREETING to sound like the DAY GREETING?

Just a thought.....

http://home.comcast.net/~merlinman

 

[FordMan77]

I have removed and re-added the night button on the console and it made no difference.

They are using a PRI-T1 at this site.

The operator ext. of 3000 is assigned to the NS group, and CG 3090 (VM calling group) is assigned. No other exts. are assigned to the NS group.

MM- I thought that too, lol... Wouldn't be the first time someone inadvertantly changed the wrong greeting. I checked the greetings and they did not even have a day greeting recorded as they always answer the calls before the AA, so it was default. The only AA with an actual recording was nights.

 

[tdaugirdas]

Ok with PRI getting "Night Service" to work is a little more tricky. What I do if they want the AA answering immediately - is to have the main number in PRI programming pointed to an Overflow Group 791 - which is overflowed to the VM Calling Group 770, with number-based at 99 and time-based at 1 second. Then create an AA voicemail box for AA1 for 791 with it set to "no phone". That way you can give the operator a real mailbox - instead of having her as the AA. Then in Night Service setup - just setup 770 - no lines need to be setup.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[FordMan77]

I was told they do not need a day AA as all calls are answered by a live body. Only at night is when the AA is needed. Guess I see why they never bothered to record a day greeting whenever this was installed.

I have dialin access to this switch, so I can pull reports as needed for info. Below is a print of the Calling Group setup as it sits right now. BTW, they use 3090 as the VM Group instead of 770.


DIRECT GROUP CALLING INFORMATION


A Group # : 3090 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 3091 MM 1
A 2 3092 MM 2
A 3 3093 MM 3
A 4 3094 MM 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 825 826 827 828 829 830 831 832 833 834
A : 835 836 837 838 839 840 841 842 843 844
A : 845 846 847
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :