Night Menu Won't Turn Off

[DaveThePhoneDoctorLV]

Using Partner Messaging. The night menu seems to keep coming on at night even though we no longer have a NIGHT button programmed.

I recorded a DAY menu and set all lines to answer ALWAYS.

What am I missing to get only have the DAY menu answer all the time.

 

[DaveThePhoneDoctorLV]

I think I found that needed to change the AA to SWITCH mode so it will play the same recording all the time.

This customer does not want a seperate DAY and NIGHT AA recording.

 

[TouchToneTommy]

Yup, Switch Mode will cause the recording to follow the status of the Night button.

Weekly Business Schedule will cause the recording to follow the hours set in the schedule, regardless of the status of the Night Service button. Sometimes this is a better option, as you can use the NS button to control the number of rings before the auto attendant answers, but the time of day/day of week will determine which message will play. Thus, you can press NS during the day, during lunch or a meeting, the AA will pick up right away, but the Day message will play, saying "we are here, but can't answer personally at this time".

The option for follow BOTH the swich and the weekly business schedule does not work properly, and never has from release 1. It will cause the recording to change at unpredictable times.