Night Greeting in AA. 1

[Dmacnumberfour]

Hello,
We have a customer that has flash VM. We made a CCR tree for them and that works great. They have a non business hours greeting that they want to play. What is the best way to have this play when they hit the night service button at the console Feature 871. I'm not sure of all the settings that need to be done to accomplish this. Thanks for the help.
Dmac,

 

[Guest_imported]

There are at least two ways to do this.
1. Turn the "operator status" to business closed each day. The non business greeting will play.
2. Set the 7 day timer to change the greeting at the close of the day and have the night service ring Vmail.

PhM

 

[Dmacnumberfour]

Phone Man,
Do I set the timer in the voice mail Under the AA where it shows the start and stop times? Also is there any settings in the schedule section under the Common Settings heading?
Dmac,

 

[mroberts]

PROGRAMMING MANUAL NIGHT SERVICES

The following settings will enable the attendant (receptionist) to answer all calls during the day, these calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines.

ENTER THE TELEPHONE SYSTEM PROGRAMMING
Note: All incoming lines should appear and ring at the attendant station.

TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.

Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.

Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.

Then go to the control extension. Press FEATURE * 3, press an available button, dial the night service FEATURE 871.

FLASH PROGRAMMING
Note: the greetings should be recorded and assigned to the table as you wish.

Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.

Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.

If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.

TELEPHONE SYSTEM PROGRAMMING

FEATURE **266344
Password = 266344
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to (Y)es. Press NEXT and set the DRT Ring Delay.

Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.

Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the automated attendant.

 

[norstargirl]

What you need to do is log into your voice mail under Feature 983 enter your log number

then press AA
Press Table
enter the number 1

go throught the settings you should see Morning Afternoon
Evening and non business make sure your non business has the right greeting number so if your using greeting 1 as a day greeting and greetjing 2 as a night greeting make sure you have greeting 2 set. Then go the the time of day and make sure your time is set up correctly so if you want to night greeting to play at 5:00pm make sure you have non-buisness set to the correct time. As long as the time on the system and vm is correct your greetings will play right. Remember you need to set everyday up with the time.
So when you turn your night key the proper greeting will play. Hope it helps.

Norstargirl M.Parnell
(norstargirl)

 

[Dmacnumberfour]

Hello,
Thanks for the help to everyone. I knew that I had missed a lot of steps, now I have it working. Really great site.
Dmac,

 

[Guest_imported]

Wow! I'm happy to find this resource. Let me tell you the situtation.

My hardrive crashed on my Startalk Mini. The new Startalk Mini "Flash" is installed, software version 2.6

I forgot how to program the service mode so when the system changes to CLOSED SERVICE for the night, the phones will go right to the auto attendent.

Settings that I currently have.
FEATURE 982
atdt avail: Y
business open: Y
answer lines: Y
atdt: 50
morning: 7:00am
afternoon: 12:00pm
evening: 4:00pm

FEATURE 984 - clock looks good!
FEATURE 983 -
LINES
#1 - ANS:Y RINGS:4 (all other lines typical)

I'm not sure what setting that I need to let you know of for the admin settings

 

[Guest_imported]

Wow! I'm happy to find this resource. Let me tell you the situtation.

My hardrive crashed on my Startalk Mini. The new Startalk Mini "Flash" is installed, software version 2.6

I forgot how to program the service mode so when the system changes to CLOSED SERVICE for the night, the phones will go right to the auto attendent.

Settings that I currently have.
FEATURE 982
atdt avail: Y
business open: Y
answer lines: Y
atdt: 50
morning: 7:00am
afternoon: 12:00pm
evening: 4:00pm

FEATURE 984 - clock looks good!
FEATURE 983 -
LINES
#1 - ANS:Y RINGS:4 (all other lines typical)

I'm not sure what setting that I need to let you know of for the admin settings