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Nice Scenario Replay - Motorola Dimetra 8.0

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tgoboards

IS-IT--Management
Jul 1, 2016
1
BR
Hi,

My company has a Motorola Dimetra IP 8.0 system and we use Nice to record all calls. Some time ago we had a problem with our server and after reinstall it, the Nice stopped working. Yesterday I was able to find the problem and the system start recording again, but now I have a new problem. :(

Using Nice Scenario Replay to export some calls and I am able to see the files .wav and infos without problem, but I cannot listen to it. I mean, there only a wird noise that anyone can understand.

I sounds like a missing codec, but I don't have ideia what codec I shoud use.

Does anyone know what could be the problem with Scenario replay or has an idea about what is happening?

See the attached file to have an ideia about what I am saying.

Regards

 
 http://files.engineering.com/getfile.aspx?folder=db2159b9-bc72-40f4-a219-50fb3c256866&file=test2.wav
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