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Nice Perform 3.x Recorded screen with small box following mouse curser

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Drummercb

Drummercb

Technical User
Nov 21, 2011
2
Anyone found the solution to a recorded screen showing agents desktop, but as agent moves mouse a small box follows, showing different screen as the mouse curser moves?
 
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hi in what enviroment. is it virtualised. whats os, are you screen recording or using events to screen record?

whats version of NICE
 
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hi could you send us the screen agent log file off one of machines in question. have you same issue on a single monitor machine?

can you send us a screen shot?
 
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