The_Mantis
IS-IT--Management
Hello!
Y have a Engage 6.7 with Genesys integration.
In Genesys we have routing point and the information from genesys sends the field called "AtributteDnis" to Nice with the routing point information and it comes to the connection manager as DNIS but also as OriginDN.
The bad news is that when I set up the field, it does not bring information.
annyone who know Genesys and NICE?
This is a Example of the field. (Connection Mannager Log)
= {}, BusinessData: {name=ConnID;value=006D02CB5EA78C6A;type=-1}.
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | >>> EventUserEvent
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CustomerID: Environment
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ConnID: 006D02C5AA40001D (751702206)
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallID: 19016896
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallUuid: 9HRLPL20J105360O78TDSGRIBK020GDC
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallType: Inbound
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallState: Ok
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ThisDN: 7011007
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | DNIS: 3334
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ANI: 2914671846
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallHistory:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | FirtsTransfer:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | HomeLocation: est_sips_rtg@est_sips_rtg_Switch
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | [highlight #FCE94F]OriginDN: 3334[/highlight]
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | LastTransfer:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer |
Y have a Engage 6.7 with Genesys integration.
In Genesys we have routing point and the information from genesys sends the field called "AtributteDnis" to Nice with the routing point information and it comes to the connection manager as DNIS but also as OriginDN.
The bad news is that when I set up the field, it does not bring information.
annyone who know Genesys and NICE?
This is a Example of the field. (Connection Mannager Log)
= {}, BusinessData: {name=ConnID;value=006D02CB5EA78C6A;type=-1}.
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | >>> EventUserEvent
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CustomerID: Environment
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ConnID: 006D02C5AA40001D (751702206)
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallID: 19016896
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallUuid: 9HRLPL20J105360O78TDSGRIBK020GDC
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallType: Inbound
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallState: Ok
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ThisDN: 7011007
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | DNIS: 3334
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ANI: 2914671846
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallHistory:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | FirtsTransfer:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | HomeLocation: est_sips_rtg@est_sips_rtg_Switch
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | [highlight #FCE94F]OriginDN: 3334[/highlight]
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | LastTransfer:
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer |