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Nice can`t read the Bussines Data from Genesys

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The_Mantis

The_Mantis

IS-IT--Management
Dec 26, 2018
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Hello!
Y have a Engage 6.7 with Genesys integration.
In Genesys we have routing point and the information from genesys sends the field called "AtributteDnis" to Nice with the routing point information and it comes to the connection manager as DNIS but also as OriginDN.
The bad news is that when I set up the field, it does not bring information.

annyone who know Genesys and NICE?

This is a Example of the field. (Connection Mannager Log)

= {}, BusinessData: {name=ConnID;value=006D02CB5EA78C6A;type=-1}. 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | >>> EventUserEvent 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CustomerID: Environment 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ConnID: 006D02C5AA40001D (751702206) 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallID: 19016896 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallUuid: 9HRLPL20J105360O78TDSGRIBK020GDC 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallType: Inbound 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallState: Ok 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ThisDN: 7011007 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | DNIS: 3334 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | ANI: 2914671846 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | CallHistory: 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | FirtsTransfer: 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | HomeLocation: est_sips_rtg@est_sips_rtg_Switch 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | [highlight #FCE94F]OriginDN: 3334[/highlight] 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer | LastTransfer: 
2018-11-06 14:55:05,230 | DEBUG | Genesyslab.PCT.Invoker.messageBroker.defaultInvoker, 10 | | | NiceConnLayer |
 
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