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NICE & CallManager - What needs a reboot?

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comfortablydumb

comfortablydumb

IS-IT--Management
Apr 5, 2007
2
US
After adding new users to NICE defining the agents in Cisco CTI & Admin, setting up the channels and restarting the CLS, what else needs to be rebooted?

ANY input would greatly appreciated... new hires not being recorded or able to be monitored... Help please!
 
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CLS should be enough.

Have you added the devices to CLS monitor group in call manager?

Check your integration log files on restart, can you see required devices being monitored successfully?
 
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