Nice 8.9 Trunk Side recording Integrated with Avaya

[rediaz3]

Hi guys, I hope you can help me with this..
I got an ISDN PRI trunk type that need to be mapped from Nice using the LucentTS driver. The recording method is Digital Matrix and the logger is Unsummed. The manuals refers to use the Logger Definition Tool putting the information as follow:
Recorded Device Type: Trunk
Trunk1: Trunk Number (e.g 39)
Timeslot: 1 (T1s: from 1-24, E1s from 1-30)
The point is when I tried to configure the LucentTS driver I didn't note any device mapping type as a trunk where we could let the Nice know that trunk is connected..
The driver is connected to the AES server correctly due to the extension that I mapped using this are showing activity...but I could not see any trunk event at all...
Any help please?
Really thanks in advance
Regards...Ricardo

 

[IPOpotamus]

Ricardo.

to better understand your req. please put the version / release of each product you are trying to integrate.

 

[biglebowski]

there's a channel mapping or trunk mapping utility on the CLS

Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.

 

[rediaz3]

For sure..these are the version information...

Nice Universe
CLS 8.9 SP 5
Integration Drivers 8.9 SP3
1 - LucentTS
2 - Mosaix

CTI Server
AES 4.0.1

I performed different mapping using the logger definition tool without success ...
Thank you guys for your comments

 

[haugenibua]

If you do a query for calls using nicequery. Do you see trunk information ?