Hi Engineers...
I have a logger working on trunk side recording method against to a dialer platform, the ADIF cards connected straightly to the voice Agents cards using a coupler module.
The idea is to split the total amount of channels and use a portion of them to record PBX IP stations using this matrix as well, the other portion will remain as current. My thinking was that if this is possible doing a change over one of the trunks and addressing it to the PBX.
With this scenario, how should I need to configure this?
What do I need to add to my platform?
Is there some document that could guide me or give me an orientation for starting?...
Your comments, suggestions, questions are going to be really appreciated...
Thank in advance
Best Regards..Ricardo
I have a logger working on trunk side recording method against to a dialer platform, the ADIF cards connected straightly to the voice Agents cards using a coupler module.
The idea is to split the total amount of channels and use a portion of them to record PBX IP stations using this matrix as well, the other portion will remain as current. My thinking was that if this is possible doing a change over one of the trunks and addressing it to the PBX.
With this scenario, how should I need to configure this?
What do I need to add to my platform?
Is there some document that could guide me or give me an orientation for starting?...
Your comments, suggestions, questions are going to be really appreciated...
Thank in advance
Best Regards..Ricardo