Newbie Question about wiring

[jafo18301]

I am installing a Nortel Norstar Plus Compact ICS system. I have punched down the initial 25 pair (going to the PBX from CO) onto a 66 block. On the other side of the 66 block I punched down 1 pair for an analog line (green and red). On the other 66 block, I punched down the 25 pair and also two phones. Problem I'm having is that the first phone powers up with no problems and works. The second one gets no power unless I cross connect the red and green wires to the next available pair (on a 4 x 16 system I believe this is line002). How can I get all phones (up to 16) to use the 1 analog line without having to jump the red and green pair to all available pairs? I thought that installing the one line would work across all pairs. If not, how can I get this to work? Any help would be greatly appreciated by this newbie. Thanks in advance.

Shawn

 

[MarvO1]

Go to the FAQ's tab and look at item 10. Norstar Wiring.
jerryreeve wrote some nice pin-outs that should help you.

MarvO said it

 

[jafo18301]

Thanks MarvO but I followed that before I started the install. I'm still having the problem with one line not working across all phones. I'm not even getting any power across any of the phones except the first one. I'm hoping that the PBX itself is not the problem. Thanks for the quick reply.

Shawn

 

[curlycord]

This a programming error maybe?
At default 2 lines are assigned to every phone.
On the one 25 pair(lines)from the KSU connect a CO (from telco) to the blue/white and white/blue pair, connect the next CO to the white/orange and orange/white pair.
On the other 25 pair connect all your phones only.

Once u connect the first phone on the white/blue blue/white pair and let it power up press Feature * 0 and then press line 1 and see if it says line 001 on the display then press line 2 and see if it says line 2 on the display...make sure you do this procedure to each phone to make sure it has been properly programmed.

http://www.spoctel.com

 

[jafo18301]

curlycord,
Thanks for the reply. I did exactly what you are stating. I also checked the first phone to ensure that the phone was stating that line001 was line001. All came up correctly but when I connect the second phone to the second 25 pair, the phone doesn't get power. I know that line001 should cascade across all of the phones that would be connected to the second 25 pair but it is not receiving power. Is this a configuration issue? Programming issue? If so, what would be configuration option that I would need to modify? I looked through the system coordinater guide but didn't find anything that dealt with this. Thanks again for the reply and for any help that you can shed on this problem.

Shawn

 

[MarvO1]

sounds like something is not quite right in your connections. Connect your lines from CO only to the line ports of the CICS. They should not be connected to the phone ports in any manner. Maybe your 66 block is not a split block, meaning that you have all 4 contacts going across shorted. Wiggle the left contacts and the right contacts should not move.

MarvO said it

 

[Arr]

Also thinking this could be a bad or poorly seated ampthenol cable.

PhM

 

[jafo18301]

Thanks everyone for all of the replies. I'm going to order 2 new 66 blocks with amphenol connectors. I will replace them and see if that takes care of the problem. Is there a configuration option that can be preventing this from getting power and coming up? I didn't see any option that states to cascade line001 to all phones. Thanks again for all the suggestions.

Shawn

 

[galfaro]

This is what i would do. Verify your amphenol cables are secured and well seated on the switch side. Then test your 66 block, i use a toner just to see if i get any light on the pair. I have also tried putting a jack on the pair itself off of the amphenol ( i try to leave some slack when i punch down behind the 66 block, but this may not be an option if you don't have slack.) Also if you put a buttset on the pair itself, you will hear a digital sound ( don't know how to describe the sound, but you will hear it). Now this is on the station side, as for the co side, if you have a phone working and you want to check your co lines, make the lines you want to test appear on the phone, then see which lines are working.
You can go one line at a time and even use the same line. This should point you to the problem. I have had bad amphenol cable s right out of the package.
Good luck
Gabriel

 

[jafo18301]

Thanks Gabriel...
I think the amphenol cables are good b/c I did a continuity test on them and had no issues. I have been doing some really indepth reading and I may have the line setup as a prime line on the one phone. If that is the case, does it make sense that the other phone(s) would not get power since I'm basically telling the system that I'm only using the line on the one phone? I'm going to replace the 66 blocks with the 66 M Split blocks with the amphenol connectors. I think it is a cleaner install. I have several amphenol cables so I can test all of them to see if it is the cable, block, or configuration issue. Thanks for the tips though. I will do some block testing to ensure that the block is working. I'm still pointing towards a configuration issue though. Does that make any sense? Thanks again.

Shawn

 

[galfaro]

It's not a programming issue if you have a dead phone. I'm assuming that is your problem. If not assign the phone to have the lines appear and do a feature *0 to verify. What is throwing me off is "no power to the phone". Can you give me more info on what you mean?
Gabriel

 

[jafo18301]

Gabriel,
When I mean there is no power to the phone, I don't see anything on the display. The first phone on the first pair (wh/b, b/wh) seems to be working fine. When I punch down the second phone (wh/o, o/wh), I don't get any display. Now, if I jump the green and red on the other 66 block (CO incoming line) to Line002, the second phone comes up (displays date/time). It almost sounds like a block issue but I came across some info on the config and that is why I was asking the question. I will be replacing the block this weekend so hopefully that is the problem. The system was a working system when it was deinstalled. Thanks for the insight though. I'm going to keep working at it to figure out the issue. Thanks again.

Shawn

 

[MarvO1]

One other little minor thing that you might try on the set that seems to have no power:
Press FEATURE * 7 then 9
Sometimes depending on the room lighting, the phone looks dead.
Probably not the solution, but had to say it anyway.

MarvO said it

 

[jafo18301]

MarvO,
I completely understand where you are coming from on this one... I did a cable swap to ensure that the phone was good. The display was dim but I had adjusted it but when I moved it back, the phone had no power. I still think that you are right about the 66 block being the issue. I am going to replace it this weekend and hopefully everything will work. I will keep everyone informed. Thanks everyone for all of the advice.

Shawn

 

[jafo18301]

Update...
I pulled the jumpers that I had from line001 to line002 and everything still worked. Don't know why it wouldn't when I first connected the second phone. Thanks for all of the help and tips. I was able to get the other phones up and running. I guess this will always be a mystery to me but I'm happy that everything is up and running. Now just hoping everything works when I connect the second line.

Thanks again guys,

Shawn

 

[MontrealSoft]

I saw a few times sets that were quite long to boot up, and some that don't flash their display at all while booting up, so you might have caught a mix of the 2.... very long boot time and didn't wait long enough...

I'd suggest going to BIX instead of 66, I find it much easier to use, and takes much less room...



MontrealSoft.com

http://www.montrealsoft.com