Newbie question about systems

[bobbyr]

Hopefully, someone in here can help me determine my needs. We are a relatively small company that needs a 6x16 system. I currently have a Non-DS Compact 6x16, but don't think it's going to cut it. What we need is an Automated Attendant to answer all calls. Then, depending on the selection, the caller would be:

1. Routed to an outside 800 number (preferably using our Centranet system as to not tie up multiple lines)

2. directed to a particular phone extension

3. if that phone is busy, go directly into his/her voicemail

Also, is it possible to have 2 different automated attendants based on the number the caller dialed? Any information would be appreciated.

Thanks in advance!

Bobby R

 

[Arr]

Hi!
You can have two AAs based on the number dialed. The system you seem in need of is the CICS/Call Pilot combination. It is comparatively cheap and awsomely capable for small business.

PhM

 

[MarvO1]

I have to agree with Arr. It is capable of handling your requirements. Being non-DS really hurts for your AA requirements. By using the CICS/Call Pilot combination, your existing phones will still be compatable.

MarvO said it