newbie question about best way to show lines on system

[domedata]

In advance thanks for any help

I have learned basics of how to get into and around programming, but I have a question about the best way/approach to show the lines on the system.

I am installing a MICS system for a car dealership with a main 8x24 system with an 12xo line expansion module and a port expansion module ( i forget the model number, i am not in front of it). The system has two 7324 attendants phones and 38 7310 phones. the customer knows very little about the system, and wants only the basics(he doesn't even want a voice mail system, he hates them). ?? They have 10 lines, only one is advertised to the public and all ten lines are analog, in and out going lines. The customer wants all lines available at all phones.

My questions are
what is the best way to have the lines appear on the phones.
should I put all of the lines in a pool and ten if I do what buttons should I put on the phones to have them be accessible to the 38 phones?
When I powered up the system the top left two buttons of the ten at the bottom, appear to be outgoing lines 1 and two. When I try to program those as feature buttons , I cant. Is this because I haven’t assigned all lines to line pools?
How should the users access the lines?

 

[domedata]

As well, what are the commonly feature buttons most companies would want on the rest of the ten buttons at the bottom of the phone…conf, pickup, park? Etc>, last no dialed? I’m sure there are suggestions for the most commonly used buttons

 

[Splic3d]

You cant program a feature on 1 & 2 because they are defaulted as line keys, but you can remove them if needed. Transfer will show up in the display, Park, forward, and features the don't need a lamp can be programmed on the top keys that normally get programmed for DSS keys. Putting lines in a pool just aids with out dialing access. You won't get all lines to appear on the 7310's but calls can be transfer to them. I have had the same kind of customers. Have the attendants answer then trans. the calls, put the features you think they need on the 7310's and give them access to make outbound calls and call it good. Once they get use to using them, they will probably ask if they can add more features. Keep in mine that you need 2 ICM keys for conf.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[Multimedium]

Customers often doesn't know what to say when they are asked how they want their phone system configured. Most of the time, it is only because they don't know what the system can offer them. You can have a idea of what would be best for them simply by paying attention to how they currently use their phone system. You can also ask around: some employees will be glad to share their thoughts, especially the ones that spend their day on the phone.

I can make some suggestions, but you'll have to see whether they fit your customer's environment.

Lines

I suggest you assign all 10 lines to the 7324s. Receptionists like to see what is going on with the calls, and their phones has plenty of buttons with an indicator to show all the lines.

However, it is not a good idea to assign all 10 lines to the 7310s. These phones have exactly 10 buttons with an indicator: it would be possible to assign the 10 lines, but it would prevent other features from being assigned (such as the Handsfree feature or Intercom buttons for making internal calls).

I suggest you put all the lines in the same line pool (Pool A is fine). With a line pool setup, you usually unassign the lines from the phone. Users will be able to grab an outside line by dialing the line pool access code or the external access code (9, by default). You can also program a button with an indicator for Pool A: the indicator will turn on when all the lines in the pool are in use.

In short, people using a 7310 would make calls using the line pool; people using a 7324 would make calls using the line buttons.

Features

The default features are usually a good starting point, but you can certainly make a few improvements.

You said that the customer was a car dealership. You can assume that some employees, the sales representatives for instance, won't be sitting at their desk (and in front of their phone) all day long. These employees may be anywhere in the building, so their calls will certainly be announced rather than transferred to their extension, especially if there is no voice mail to take a message.

I suggest you make sure that a button is programmed for the Page and the Park features on the 7324s. Receptionists might use these features a lot to handle and announce the calls. If you have many page zones, you can program one button for each zone.

If you have MICS 6.0 or later, you could use System-Wide Call Appearance (SWCA) instead of the Park feature. SWCA requires buttons with an indicator, so you will have to estimate how many calls at once are going to be parked on a key.

For the people who receive guests in their office, you may want to program a button for the Do Not Disturb (DND) feature.

For the receptionists, it might be interesting to program a button for the Call Queuing feature.

Other than that, internal autodials are often useful.

 

[norstarboy125]

Instead of us trying to train you on how to setup a Norstar, you should bring in a qualified tech to help you with this install. It will benefit you and the customer.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer