Newbie here and I have a few questions. More inside.

[Bobsaget58]

I was hired by a telecom company. I have background in sound engineering but none in IP Telephony. I have a job as a troubleshooting engineer specifically for IP Office. I am reading the manuals every day and am starting to realize I need some more knowledge in telecom and telephony in general. My question is; are there any sources of information out there that would be useful to make me understand IP Office better? Even if it's basic telecom knowledge, it would help, big time. I currently use ipofficeinfo.com for IP Office specific knowledge and it has worked thus-far. I am just lost when it comes to the acronyms and things of that matter.


Thanks for all the help.

 

[IPGuru]

The Avaya Knowledge base is a good start.
Manager Help files are indispensable

after that google is your friend & if you haven't already then basic IP Office training is a must.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Telecomboy]

I know they charge now for taking courses on Avaya Learning's web-site, but if you are looking for basic knowledge it is a good place to go as well.

 

[AvayaNACR]

Here is an article and some videos to start with

http://velocebit.com/Courseware/Fou...mon Files/TelephonyBasics/TelephonyBasics.htm

http://www.youtube.com/watch?v=Tahfluke6cU

http://www.youtube.com/watch?v=2x3Ie6VZ_sg

http://www.youtube.com/watch?v=dNOcdDDcJvU

If you are focused on Avaya IP Office, we offer an instructor led Unlimited training offer for $500 a person. PM me if you are interested