New with VOIP, need help with line noise?

[Internexus]

Hey everyone, I am 100% new with VOIP systems and phone servers etc, we have a system that was already implemented before I took on this job (which is my 1st IT job so im really new with some of these things)

I am getting some complaints about noise on our lines at times and I have a lineman's headset in my possession. How do I go about discovering which lines are causing the noise. (tap into trunk lines via rack on the wall Im assuming??) and if I do find a line with noise on it is there a way for me to solve this? We are running the altigen hardware/software if that helps any. Thanks guys!
-sean

 

[computerhighguy]

Do you have digital trunks (i.e. T-1s or ISDN) or do you have analog trunks (i.e. FXO)? How are they coming into your VoIp infrastructure?


It is what it is!!
__________________________________
A+, Net+, I-Net+, Certified Web Master, MCP, MCSA, MCSE, CCNA, CCDA, and few others (I got bored one day)

 

[Internexus]

Currently they are analog and we are going to be moving to Digital T1 here soon. They are coming in from outside the buidling (where I don't know) I can just see the lines coming into the room where the server is.

 

[computerhighguy]

Is it terminated in a gateway? A router? A line card in your phone system?



It is what it is!!
__________________________________
A+, Net+, I-Net+, Certified Web Master, MCP, MCSA, MCSE, CCNA, CCDA, and few others (I got bored one day)

 

[Internexus]

I know that the data goes through our router... So im gonna guess thats where its terminated?