Just got a CallPilot 100 for our 8x24 DR5 system. We didn't have voicemail before. So, now wading thru this and looking for advice.
- We have 4 incoming lines that are mapped to different prime sets (so that that particular outside number rings a particular phone.) If that extension isn't answered within 5 rings, the caller should be sent to that individual's voicemail. They should then be exited from the system. This looks to be "call forward no answer" to the callpilot extension, right? Where is that configuration done?
- We have 2 incoming lines that are in a pool and have a prime set of the operator (221). We want those lines to ring the operator set for personal answering. If the operator doesn't get to the phone (or she is busy) for 5 rings, then we want a greeting to play that tells the caller what they can do. This would be dial specific extensions to get people (where their phone would ring of course and then go to their voicemail if not answered), and also leave a message in a specific purpose guest mailbox, or just leave a message in the general mailbox. I set up mailboxes for all the necessary extensions and also a guest mailbox for the specific purpose mailbox (attendance). I think I need to set up the auto attendant to answer these 2 lines after 5 rings and program a greeting saying how a caller can get where they need. But, the manual makes me think that the "company greeting" is played first, then the "auto attendant menu" is played next. I really don't need both of them, do I? Unless I just program the "company greeting" to be "you've reached us" and then program the "auto attendant menu" to be that custom stuff about where to go.
Thanks for any help.
- We have 4 incoming lines that are mapped to different prime sets (so that that particular outside number rings a particular phone.) If that extension isn't answered within 5 rings, the caller should be sent to that individual's voicemail. They should then be exited from the system. This looks to be "call forward no answer" to the callpilot extension, right? Where is that configuration done?
- We have 2 incoming lines that are in a pool and have a prime set of the operator (221). We want those lines to ring the operator set for personal answering. If the operator doesn't get to the phone (or she is busy) for 5 rings, then we want a greeting to play that tells the caller what they can do. This would be dial specific extensions to get people (where their phone would ring of course and then go to their voicemail if not answered), and also leave a message in a specific purpose guest mailbox, or just leave a message in the general mailbox. I set up mailboxes for all the necessary extensions and also a guest mailbox for the specific purpose mailbox (attendance). I think I need to set up the auto attendant to answer these 2 lines after 5 rings and program a greeting saying how a caller can get where they need. But, the manual makes me think that the "company greeting" is played first, then the "auto attendant menu" is played next. I really don't need both of them, do I? Unless I just program the "company greeting" to be "you've reached us" and then program the "auto attendant menu" to be that custom stuff about where to go.
Thanks for any help.
