We have a new problem with our NEAX 2000 IVS with AD8 system. When a station extension is dialed it is forwarded to the attendant, but the greeting is cut off before finishing and the call is forwarded to the attendant again in a never ending cycle. If we dial extension 5006 (the attendant) the greeting plays completely. If we try to dial the voice mail extension (ext. 2623) we get the greeting that is cut short as if we were dialing an ordinary office extension. To complicate matters, we can only communicate with the PBX through PAM. The Matworx program can access the PBX info. When I check the forward settings using CMD[E6], all the extensions are forwarded to ext. 2623 for no answer/busy and extension 2623 is forwarded to 5006 on all calls.
Why would the attendant cut off the greeting message for incoming calls and how can I fix this?
Also, how do I get the user's voice mail when they dial into the attendant instead of the incoming greeting?
Any help would be greatly appreciated!
Why would the attendant cut off the greeting message for incoming calls and how can I fix this?
Also, how do I get the user's voice mail when they dial into the attendant instead of the incoming greeting?
Any help would be greatly appreciated!