New vector for sending calls to an external voicemail box

[GScorchio]

Hi all

I'm trying to amend one of our vectors to make sure that if:
a. no agent is logged onto the skill (or pin number 1039)
b. agent is logged on but not available to take a call

that the call will then route (after 8 seconds) to an external voicemail box on a divert dial number.

As I'm new to Avaya, I'm trying to find my feet on stuff like this. How would I go about writing a vector for this?
Any help would be great.
Thanks in advance.

 

[BigPhoneDaddy]

Add an extension to the switch that off-net forwards to the external number.

Then add this extension to the vector.


BPD......

 

[SF0751]

What do you have in your vector so far?

I would use

goto step X if staffed-agents in skill Y = 0
goto step X if available-agents in skill Y = 0

Step X = route to XXXX with cov Y if unconditional

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[GScorchio]

Hi Susan

Thanks for your help.

I'm still completely confused as it won't work.
Here's a copy of the original vector before the above request:
01 wait-time 0 secs hearing silence
02 # This is the call flow that plays the Welcome message for the UK
03 # Check to see whether the Emergency variable has been set?
04 goto step 21 if NE > 1
05 # Check to see whether the Bank Holiday variable has been set?
06 goto step 24 if NH > 1
07 # Check to see whether the Closed variable has been set?
08 goto step 24 if NC > 1
09 # None of the variables have been set so play the Welcome message
10 announcement V1
11 # Now send the call back to AIC
12 wait-time 5 secs hearing silence
13 adjunct routing link 1
14 wait-time 5 secs hearing silence
15 adjunct routing link 5
16 wait-time 5 secs hearing silence
17 # AIC has failed so send the call to the DR routing (i.e. V5)
18 route-to number V5 with cov y if unconditionally
19 goto step 18 if unconditionally
20 # The Emergency Message has been acivated so play the message.
21 disconnect after announcement 87340
22 # The Bank Holiday or Closed variable has been set so route the call to
23 # the closed VDN (i.e. V4)
24 route-to number V4 with cov y if unconditionally
25 goto step 24 if unconditionally


I tried to bypass the parking devices by deleting the entry for the delivery VDN off the AIC admin site. I then added your comments onto the vector as step 26+. When I rang the delivery number it routed straight to the voicemail box despite an agent being signed in available.

I'm not sure what to do now - all I want is to route the call to the voicemail box if noone available/logged into skill 3. Or if easier - if noone answers within 8 seconds route the call to voicemail box (external number). But I do need to keep the bank holiday/emergency/dr checks on the vector.

Any ideas?