New User Looking for Configuration Help!

[NYCamc]

Hello to all,
I have just recently inherited the backup responsibilities at my company. I am new to ARCServe 2000 and am looking for help and advice on how to complete backup jobs succcessfully. I have many questions and thankfully this site has helped a great deal already. It is also good to see that I am not the only one frustrated with CA and this product! Well onto the questions.

My current configuration is:

ARCServe 2000 Ad. Ed. w/sp2 on a Win2K Server w/sp1.
Tape Libray option installed
Raid Option installed: configured to RAID0(zero)
A CY-TL8-2030 tape library(30 slots) with two CY-8050 AIT-2 drives in it from Cybernetics.
I have the Win2K client agent installed on 6 other servers, a Lotus Notes agent on a Domino server(ver. 5.08) and BAOF on the server that runs the backup and on another file server.

1. What are the pros and cons of running the tape library in a Raid0 configuration? Am I sacrificing storage space for fault tolerance? How do the sequence numbers relate to eachother?

2. Error codes! It would be nice of CA to tell you how to really fix the error code instead of repeating the same error message in the dialog box when you double click on a red exclamation.

W3073 Unable to log on as user EC=privilege not held
This occurs at the beginning of a job but doesn't seem to cause a problem, I just don't like the way it sounds.

E8531 Request denied by the client agent.

I got this one after I installed BAOF on a remote server. It prevents an entire server from being backed up. Its also funny that the only files BAOF seems to report backing up are the files located under the ARCServe directory!

3. Services and passwords. I read somewhere on this message board that you should set the password to your backup account for all ARCServe services. CA told me to set it to the local system account. Which is correct?

These are just a few of the many questions that I hope I can get help with. I know that with so many people working on the same problems answers will be revealed. Thanks to everyone in advance for responding to this thread!

 

[ramdaus]

Hi,
Here is the basic user rights and previliges for the ARCserve System Account.

The ARCserve system account should be a member of Admins, backup operators and domain administrators. The domain admins must be set as the primary group. It should have the advanced user rights such as logon as a service, act as part of the operating system and logon locally. The arcserve folder must be shared as ARCserve$ and the permissions must be admins-full control, backup operators-change and everyone-read.

w3073:
Re enter the user name and password in ARCserve Server Admin--admin--ARCserve system account and recycle the engines.

e8531:
Delete the object under the Client Agents in the backup manager & re-create them using the Auto Discovery Option or the IP and name resolution, use domain name\user name in the security field, make sure that the client agent service is running.

Account:
You can use the local system account with 'allow service to interact with desktop' option selected.

Hope this helps:
NightMan

 

[NYCamc]

Thanks for the input Nightman,
I should have mentioned that I have setup the ARCServe system account properly and the ARCServe$ share is also setup correctly.

NYCamc