fakename05
Technical User
I have done around 200 IP Office installations but I've run across an odd one. It's a 10.1 IPO500v2.
The first thing I did was to format using MuLaw and recreate my SD card with 10.1 and not as a Partner or any of the incorrect choices. I'm using the latest available version from the Avaya support website. The system starts and I connect to it to change it to IPO Standard mode but that is grayed out. (the choice for server is also grayed out) I've tried a different SD card, a different control unit, a different PC with a previous 10.1 load of administration software, and every combination of those. I've even tried 10.1. I submitted the license file with Essential edition and other licenses and it loaded correctly. Both IP500v2 boxes are brand new and the SD cards are too.
I used this same software and computer to prepare and program another system recently so I'm doubting that my PC has an issue.
The closest I've gotten it to appear to work is to format the card with 9.1. That will allow it to go to IPO Standard. However, the license file doesn't load correctly as these are 10.1 licenses. I called my distributor support and they said I've tried everything they'd ask me to try if I hadn't already. Anyone else have any suggestions? I need to get this system out the door to the customer.
Thanks!
The first thing I did was to format using MuLaw and recreate my SD card with 10.1 and not as a Partner or any of the incorrect choices. I'm using the latest available version from the Avaya support website. The system starts and I connect to it to change it to IPO Standard mode but that is grayed out. (the choice for server is also grayed out) I've tried a different SD card, a different control unit, a different PC with a previous 10.1 load of administration software, and every combination of those. I've even tried 10.1. I submitted the license file with Essential edition and other licenses and it loaded correctly. Both IP500v2 boxes are brand new and the SD cards are too.
I used this same software and computer to prepare and program another system recently so I'm doubting that my PC has an issue.
The closest I've gotten it to appear to work is to format the card with 9.1. That will allow it to go to IPO Standard. However, the license file doesn't load correctly as these are 10.1 licenses. I called my distributor support and they said I've tried everything they'd ask me to try if I hadn't already. Anyone else have any suggestions? I need to get this system out the door to the customer.
Thanks!