New SBCE 8.1 PPM Question

[fondog2]

Just installed a new 8.1 SBCE on a VM platform. And I am very new to this product so bare with me. System Manager is on 8.1 but CM and Sessions are still on 7.1.3. Upgrading next year. One of the biggest items we were trying to do as we have so many remote users due to COVID is to change our 46xxsettings file to reflect the new IP's we are using. So we can reboot the phone and it grab the new IP then we can remove the old IP's. When we reboot one of the phones and apply the new group code for it to pick it up it never does. One of the things I noticed is that the buttons do not populate which from the traces show no PPM. I am working with our Network team to see if a firewall setting is off but in order to explain it to them I need to understand which sides need open for this to work. They have bi-directional on the A1 side but what else are we missing?

Thank you,

 

[G van Hamburg]

If you are new to the SBCE, do you feel confident it is configured correctly? It has a few things you just need to know. Besides that, does PPm work on internal SIP phones? Can you see/retrieve the settingsfile (via browser) from the outside world? PPM uses https 443 so the firewall needs to support that.


Freelance Certified Avaya Aura Engineer

 

[fondog2]

G van Hamburg,
Yes I am pretty confident in the config. We matched everything to our old one which is still in production. Internal SIP work with no issues and PPM works fine on the old SBC. That is why I am leaning towards a firewall from our network. I have them verifying port 443 is open both ways but still waiting.

Thank you

 

[G van Hamburg]

Understood! Just let me know if you have any further questions.

Freelance Certified Avaya Aura Engineer

 

[fondog2]

Thank you G van Hamburg. Any recommendations on SBC classes? Been looking at the Avaya learning center and they have several.

 

[G van Hamburg]

To be honest I don’t know, sorry. I would contact Avaya Learning and let them advice. But being able to ‘play’ with an SBCE is still the best education!

Freelance Certified Avaya Aura Engineer