New PRI Set-up Question 2

[mcswensen]

Hey Everyone,
Thanks for the previous help. Last I was here I sparked a big debate about how the IPO500 does not act normally with POTS lines. so a mix between the system doing funky things and our business growing i now have a PRI in the system.

the System see's the PRI Circuit as Line 9 and the channels have line numbers from 709 through 731. My telco has given me 25 or so DID's they are sending 4 digits

plan is to leave 2 POTS lines in service for emergency use and DISCO the others

my question is three fold.

1. How do i provision the lines 709-731 to accept incoming calls and allow outgoing calls. (I guess i'm not really understanding how the calls come into the system and how the incoming call routes work etc.)

2. how do i set up a target line so that when a specific DID is passed to the IPO it rings on the proper phone.

how can i set one DID to be answered by the Auto attendant right away but employees private lines ring on their set for 4 or 5 rings before going to their personal voice mail.

I did search the forum but only seemed to find troubleshooting issues not a config recommendation.

All help is appreciated.

Thanks
Mark

 

[IPOfficeIreland]

If the pra is in Trunk Group 0 or whatever, as long as you have Any Voice for that TG in your Incoming Route, you will receive the call.

To direct it to a particular extension, in Incoming Route you can add Incoming Digits, enter the last 4 that you receive, destination of each as you prefer.

to route to AA, same as above, if using embedded create your AA first, then route destination to AA:Whatever. If vmpro, create your module then route destination to VM:Whatever

You might also want to use ARS for dialling out so that you can have fallback on the analogue.

 

[mcswensen]

OK that was helpful. i have calls ringing into my extn now. question is. how can i control the number displayed when i dial out. for example when i dial out i would like my private DID to display . is this possible?

one other thing

i have did's in the 3520 range

call route is in place for 3520 to be sent to extn 208.

i added a call route for 3521 to be sent to AA:MAIN

when i call 3521 from my cell phone my desk phone chirps.

any idea?

 

[baldwincl]

Did you program a line appearance 709-731 while you were experimenting?

 

[IPOfficeIreland]

OK that was helpful. i have calls ringing into my extn now. question is. how can i control the number displayed when i dial out. for example when i dial out i would like my private DID to display . is this possible?

>>>>> In your short code for dialling out on the trunk have something like

?
.sE
Meaning any digits not otherwise recognised (?) send all to the trunk group. The s means send digits E, being the extension number. If your extension numbers are 3 digit, e.g. 520, then use .s3E to send 3520, in your example.

one other thing

i have did's in the 3520 range

call route is in place for 3520 to be sent to extn 208.

i added a call route for 3521 to be sent to AA:MAIN

when i call 3521 from my cell phone my desk phone chirps.

any idea?

>>>>> Your phone could be hungry.

 

[IPOfficeIreland]

actually, reading your post again, your extension numebers don't match your DIDs so you will need to use ? .sXXXX, xxxx being the DDI you want to send.

The better method is to match them up, that way you will have less short codes to create/manage.

re the later part:

Did you program a fallback on the AA:MAIN destination?
Is your AA called MAIN, case sensistive?
Does it work for a landline rather than mobile?
Create an internal short code to dial AA:MAIN, test first.
Create a new DDI to another location, e.g 3522, test that it rings correctly.
Let me know the results.

 

[mcswensen]

OK everyone. i did have a 709 line appearance on my phone. thanks for that tip. that was one of those stupid little things that would have drove me crazy.

as for the dial out ANI and the extension numbering. i have every intention of renumbering my system. i'm just trying to figure out how to tackle it.

but my plan is to change my extensions to 4 digit dialing to match the DID thank you for that i will try the short code mods you suggested and advise. i hope to get to this this weekend.

 

[mcswensen]

ok so i tried to set up short code 8 as described above it doesnt seem to do what i am trying to do.

a little history here. my extension is now 528 DID is xxxyyy3528

PRI has line appearances 709-731 they are in incoming group 5 outgoing group 5

when i dial my cell phone it displays the main number of my company. that number has not yet been proted so i am assuming that the telco is providing that as the ANI for any calls made out on this pri because my system is not specifying any.

can you explain one more time what i need to do to make sure that when i dial out it displays my private line number?

thanks folks i appreciate the hand holding

 

[IPOfficeIreland]

what is the exact short code you are using?

If incoming digits are 4, then outgoing should be 4 also.

8N;
Ns3528
TG5

Or:
8N;
Ns3E
TG5

 

[mcswensen]

actually i got stuck here late last night so i was messing around with it and got it all figured out.

i stuck with 3 digit extensions but matched them to the last 3 digits of the DID.

i set up a temporary shortcode for testing. for example this is what i did.

i created a new ARS table number 52 for my PRI. in it i specified in addition to the typical 911 dial plans a dial plan 1N; and N; both of those dial out using line group 2 which is where my incoming and outgoing PRI lines are assigned.

i then created 2 short codes.

7N and 8N

7N looks like NSaaabbb3E and dials out using line group 52 where a= the 3 digit area code and b = 3 digit exchange

8N look like NS3E and dials out using line group 52

when i dial out using 8 the caller id displays 3528

during testing i discovered the following:
when i dial out using 7 the caller id displays the entire did because i am specifying the 7 digits that are the same among all my did's and then the system adds the extension to the end.

when i dial out using 8 the caller id that displays is 3528

it now makes sense to me why this is happening but it took some messing about to figure this one out.

i hope this makes sense.



one note. for what ever reason if i used the line group 2 in my short codes the call would not complete. it is as if i was forced to set up an ars table in order to be able to make outgoing calls over this PRI.

in any event its doing exactly what i want it to do.

i would not have been able to figure this out without everyones help. thanks so much. i believe this issue is resolved. i will now start to read more on short codes as i dont quite understand all the avaya matching logic and character codes.

cheers
Mark

 

[Maxwell1001]

sorry to but in but would is not be easier to just set
?
.
dial

and that way every extension will send their DDI/DID if it has one and the main number if not

but ensuring that ? . dial goes to the correct ARS group that has a fall back to analogue..

if i have totally misread what is trying to be achieved ignore me

ACA - IP Office
ACS - IP Office

 

[mcswensen]

you know i was playing with the ? but that seemed to break which ever short code i was working on.

my ARS table 52 has ARS Table 51 specified as an out of service dest. Table 51 has 2 pots lines in it. i am assuming if my pri goes down the ars routing wont complete on 52 and it will dump into 51. is that not how it works

i dont know. i am sure you have more experience than i do on this but i couldnt get that ? to work.

like i said i have alot to learn about the magicval world of shortcodes. and ARS as it pertains to Avaya.

I mentioned before that i programmed notrel systems for many years and this would have taken me 3 minutes to set up in the nortel switches but i guess with time i will gain that type of knowledge with the avaya.

until then you guys are aces.

 

[Maxwell1001]

check what your incoming group ID and outgoing group ID are for both the analogues and write them down. i,e PRI line group ID 0 for both incoming and outgoing and your 2 x analogue lines as 1 for both incoming and outgoing.

have your main shortcode as

?
.
dial
Line Group ID 52 (Pri)

then in that ARS 52 Pri

put shortcode

?
.
dial
Line Group ID 0 (As previously used in example i detailsed above)

set out of service group within ARS to 51 ( 2 x Analogue Lines)

then in ARS 51 Analogue Lines

put shortcode

?
.
dial
Line Group ID 1 (As previously used in example i detailsed above)

ACA - IP Office
ACS - IP Office

 

[IPOfficeIreland]

what I do is for all put all users into 2 or more User Rights. In here you can define the ? shortcode so that some send main line number and others send their DDI. You can still push them to an ARS table with fallback but it makes it a lot easier to program and manage.

That way you don't have to mess around with the 8N or 9N for certain people. The general shortcodes are used if no user or user rights shortcodes have been defined.