New Phones. Old System

[B657]

Customer has just bought some new 54XX handsets, and these now ship with release 5 software.

The 406 they are plugging into is firmware v3.1 and the existing handsets are on release 2.

I need to downgrade the new handsets to release 2. Does this happen in the same way as an upgrade?

Upgrading the 406 is not possible (dont ask).

 

[amriddle01]

As long as Manager\TFTP server is open so the file is available they should downgrade automatically. But I have found this is not always the case, and you may need to mess about to get it to work.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[B657]

thats what i suspected. thanks.

 

[james1982]

Hi

I have a similar issue can you confirm im thinking correctly with the below:-

Purchased new 5410s that were reportedly shipped with ver 4.
My IP412 is on version 3.0(69) I also cant upgrade (again dont ask.....i know i need to really!!)
If i open the manager software (this i housed on the vm pro PC, under system input the vm pro pc address within the tftp field, then connect a phone.

Will the phone then load the correct tftp software???

Never had to do this procedure before and not overly familiar with ip office so appreciate any feedback

thanks

 

[amriddle01]

Again, yes it SHOULD do.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[B657]

The problem I had, was that we had done everything right, but for some reason the phone would not get the firmware when plugged into and extension module. As soon I stuck it into the main CCU it went and got it straight away.

 

[Notsetinstone]

On older IPO software, the DS port will not upgrade a second phone plugged into a port. you would need to reboot to get the port to do another upgrade.

 

[tlpeter]

Not only older software
I have seen it on 4.1 too with upgrading
I did not try it on 4.2 because most phone's do not have to be upgraded

Always connect it to a "new" port
Like said a reboot will release the port


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[james1982]

i tried this last night and it failed, in fact it crashed the enter module - all phones on the module lost connectivity and i had to reboot.

so to resolve i need to disconnect a phone from the main ccu, reboot the system, connect a new phone and see if it upgrades.
Sorry for appearing to sound "dumb" but as previously stated ive never had to do this and there doesnt appear to be a set procedure that "works"

Thanks for the replies

 

[tlpeter]

Can you run monitor and plug in a phone on the module
Then if you see something happening post it here

It should work

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!