new MOC force reset?

[natemgt]

It has been a couple years since I had to do an upgrade for my customer with an SX-200ICP system. I cannot remember if after entering the new MOC the system needs to reset. I want to find out before doing it in the middle of the day.

Thanks

 

[kwbMitel]

Unless you are adding/changing licenses, you do not need to enter a new passcode to upgrade.

Unless you are setting up a new system I do not recommend using the MOC. Change the individual options directly.

Using the MOC on a licensed system can change items unintentionally. e.g. The hotel option will revert to lodging if set to PMS - Causes several weird issues.

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What's most important is that you realise ... There is no spoon.

 

[natemgt]

I am adding 3 new acd agent licenses and have got the new MOC from mitel and I just cant remember if after entering the new MOC if the system needs to reset afterwards.

Thanks

 

[kwbMitel]

No, but dont use the MOC Code

Modify the ACD lincense option directly and enter the new passcode.

The system will always warn you if the change requires a reboot and give you the option to back out.

BTW - We're talking a SX-200 here right?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[natemgt]

huh, I never knew you could make the change directly. I did get a new passcode with the new MOC. And yes an SX-200ICP.


Thanks a lot for your help!

 

[kwbMitel]

All options can be manually input.

The MOC is greatly helpful when seting up the system the first time but cumbersome/troublesome otherwise.

Learned this the hard way when I added VM licenses on a hotel via MOC one time.

**********************************************
What's most important is that you realise ... There is no spoon.