New message indicator does not leave after messages are checked 1

[joto]

Hi, Can someone help.. I have a quick question.

One of our users has a NEW MESSAGE indicated on her phone, but has no new messages in her inbox. What is the problem and how can we fix it...

Thanks in advance,
Josie

 

[curlycord]

Somebody may have sent her a FEATURE 1

Press Feature 65 to see who and F#65 to clear it.

F1 is a poor mans vmail.

 

[joto]

Thanks a lot, that was exactly it!