New Job

[smcmrk]

I am thinking about getting a new telecom job. I left the industry in 2007 while working on G3si, G3R and the new S8700s and G650s. Are there still a lot of definity products out there?

Can I just jump back in? I primarily was working on corporate sites and call centers.

 

[ZeroZeroOne]

Communication Manager is still the heart of Avaya. If you know CM/Definity commands then you already have better than 95%. Stations, Agents, and Skills haven't really changed.
The tougher part will be all the SIP / Session Manager programming.
System Manager is the new Web interface for everything. Learn to love SysMgr and only use CM command line (via ASA, PuTTY, TuTTY, etc.) only when necessary.

That's *REAL* brief, sorry. But if you already know the Telecom basics and are willing to learn the new stuff then there's no reason you can't. As I train new IT folks to be familiar with Telecom (think Help Desk personnel used to creating email accounts that now have to create phone user accounts), the toughest parts are new terminology, setting station features, and the ability to just think for themselves.

If you've never seen System Manager, check out this video as a place to start:

https://www.youtube.com/watch?v=EjlcXZuWy6M