1.2 IP Office Release 6.0 Features
Note: all of the features listed are available worldwide unless otherwise specified. Not all of the features in IP
Office Release 6.0 are supported on all platforms and phones - please see each feature's description for
details.
New Platform and Hardware Support
IP Office Control Unit Support
IP Office Release 6.0 is supported on the IP Office 500 (IP500) and the new IP Office 500v2
(IP500v2) and as well as the IP406v2 and IP412 (no longer sold).
IP Office Release 6.0 is not supported on the Small Office Edition (SOE), IP401, IP403 and IP406v1.
Migration is possible through purchase of a new IP Office chassis.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 5 of 37
IP Office 500v2 Control Unit
The IP500v2 is a new control unit which is an evolution of the existing IP500 and is fully backwards
compatible with it. It has 4 card slots into which all existing IP500 cards can be inserted, as well as
several new cards which are introduced with Release 6.0. The IP500v2 requires the presence of a
system SD (Secure Digital) card to operate and to act as its feature key. The IP500v2 operates in
standard IP Office mode as well as a new Essential Edition – PARTNER® Version.
SD Card Features
As well as acting as the Feature Key for the IP500v2 system, the system SD card acts as storage for
Essential Edition messaging, with two ports of voicemail enabled as standard. Additional increments
of 2 ports can be added through licenses up to a total of 6 voicemail ports. The system SD card also
enables faster implementation times since it can be pre-loaded with the correct software,
configuration and licenses before installation and then sent to site where it can simply be inserted in
the system to complete installation with no management software required.
Combination Card
The IP500v2 supports up to two new Combination Cards which combine multiple station and trunk
ports with voice over IP resources in a single cost effective card. These cards are available in two
variants supporting either 4 analog trunks or 2 ISDN BRI trunks (4 channels). Please note that the
Combination Card is NOT supported on IP500 (version 1).
ETR 6 Card
The IP500v2 supports up to three new ETR 6 Cards each of which supports up to 6 PARTNER®
ETR phones (max 18 ETR phones). The cards are only supported in Essential Edition – PARTNER®
Version mode.
New Telephone Support
Release 6.0 adds support for the following new telephone families:
• 1400 Series Digital Phones: 1403, 1408, 1416 (plus the DBM32 button module planned to
follow during the first half of 2010)
• 1600 International Series IP Phones: 1603-I, 1603SW-I, 1608-I, 1616-I plus BM32 button
module; (not supported on Essential Edition - PARTNER® Version)
• 9600 Series IP Phones: 9620L, 9620C, 9630G, 9640, 9640G, 9650, 9650C plus SBM24
button module (not supported on Essential Edition - PARTNER® Version
• ETR PARTNER® Phones: 6D, 18D, 34D (Essential Edition - PARTNER® Version only)
DECT R4 Compact Base Station
IP Office Release 6.0 will support lower cost/functionality base-stations for the IP Office DECT R4
system especially well suited for small systems requiring only a limited number of DECT handsets.
The compact base station allows a maximum of 4 channels per base station with up to 5 base
stations being supported. Further upgrades with Standard DECT R4 base stations are possible. IP
Phones, including DECT R4 and DECT R4 Compact are not supported on IP Office Essential Edition
– PARTNER® Version.
Essential Edition – PARTNER® Version
The IP500v2 supports a new mode of operation which resembles PARTNER® ACS in many respects,
including enhanced key and lamp operation, simplified administration and support for ETR telephones. It
also supports the new 1400 series digital phones. Essential Edition – PARTNER® Version does not support
IP endpoints. Essential Edition - PARTNER® Version is only available in North America and Mexico locales,
and is only available on the IP500v2 platform.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 6 of 37
Licenses for Avaya IP Telephones
Release 6.0 removes the need to purchase VCM channel licenses and instead requires the use of IP
Telephone licenses for Avaya IP phones. This makes the configuration and purchase of IP telephony simpler
and more intuitive. IP Phones are not supported on IP Office Essential Edition – PARTNER® Version.
New Telephone Features
Release 6.0 adds support for en-bloc (on-hook) dialing as well as distinctive ringing for selected telephones.
New Softphone
Release 6.0 adds the new Avaya IP Office Video Softphone for Teleworkers and Power Users. This can be
used standalone or in conjunction with one-X Portal for IP Office. IP Phones including Avaya IP Office Video
Softphone is not supported on IP Office Essential Edition – PARTNER® Version.
New Licenses for Editions and User Profile
Release 6.0 simplifies the application licensing framework introduced in Release 5 by allowing all the
functionality of a system edition or user profile to be enabled with a single license key rather than multiple
licenses.
In addition, a new user profile of Office Worker has been introduced giving access to the call and message
control functionality of one-X Portal for IP Office from within the office.
The Teleworker profile license now additionally enables access to Unified Messaging and the new IP Office
Video Softphone.
Enhancements to one-X Portal for IP Office give effective feature parity between that application and Phone
Manager. Therefore, access to Phone Manager has now been removed from the user profiles (although
legacy Phone Manager licenses remain supported and available). For migration purposes, existing Phone
Manager Pro licenses can also enable Office Worker.
The four main user profile licenses (Office Worker, Teleworker, Mobile Worker, Power User) are now
distributed around the SCN so that when a user hot-desks from one system to another on the network their
user profile (Office Worker, Power User, etc) moves with them. This also helps greatly in failover scenarios
(improves resilience of user applications).
Upgrade License
If upgrading to Release 6.0 from a previous release an Upgrade License must be present. This comes in
three variants:
• standard upgrade to 6.0
• upgrade to 6.0 for small sites up to 16 users
• multiple upgrades for several future releases (up to and including Release 10.x)
For new installations, no upgrade license is required on the IP500v2 platform, hence also not required on
Essential Edition - PARTNER® Version systems.
Small Community Networking Enhancements (not available with Essential Edition -
PARTNER® Version)
Resilient and Distributed Voicemail plus expansion to 1000 users
Enhancements to SIP Trunking
Dial from call log using configurable line prefixes
Easier setup of incoming SIP calls to Hunt Groups
Support for SIP session timers
Multiple account credentials per SIP trunk
Register SIP Line using domain name
The Diversion header can be used to present the originating calling id to twinned devices (where supported
by the carrier).
Enhancements to ISDN Trunking
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 7 of 37
The Redirecting Number information element can be used to present the originating calling id to twinned
devices (where supported by the carrier).
Calling Name can be presented for outgoing calls (where supported by the carrier).
Enhancements to Mobility
Mobility Callback can save mobile call charges in some countries by allowing a Mobile Worker user to dial
into the IP Office using a dedicated number and be called back and presented with dial tone without the
original call being answered. This also allows the integration of standard PSTN phones as IP Office stations,
using Call-back so no local charges apply
Preferred Edition Enhancements
Preferred Edition (formerly VoiceMail Pro) has been enhanced in the following areas:
• Exchange 2007 Integration Enhancements
• House Keeping and Data Backup
• Text to Speech Announcements
• Graceful shutdown
• Client Enhancements
• Enhanced User Personal Configuration Options
• Small Community Network Resilience*
• Distributed VoiceMail*
*Available during the first half of 2010.
Advanced Edition Enhancements
Advanced Edition has seen enhancements to Customer Call Reporter in the following areas:
• Wallboard
• Scheduler Enhancements
• Historic Reporting
• Installation
one-X Portal for IP Office Enhancements (not available with Essential Edition - PARTNER®
Version)
one-X Portal for IP Office has been enhanced in the following areas:
• User Profiles
• Telecommuter mode
• Citrix/Terminal Server Support
• Call Pickup
• Improved integration with VoiceMail
• Presence
• Instant Messaging
• Audio Conferencing Control
Essential Edition Enhancements
Essential Edition (formerly Embedded Voicemail) now enables extension numbers to be dialed directly from
an Auto Attendant without the need to dial a digit first.
On the new IP500v2 platform, Essential Edition with 2 ports of voicemail is provided as standard, while
additional ports can be added through licenses up to a maximum of 6.
Other Enhancements
Persistent SMDR storage – the buffer for storing SMDR records now persists after a reboot of the IP Office.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 8 of 37
2 General Availability Dates of Release 6.0
2.1 Availability for Avaya Distributors
February 8, 2010 –new Avaya material codes are added to Price List Administration Tool (PLAT) files,
except for 1400 Series phones and IP500v2 Power Demo Kits
February 8, 2010 – new License material codes are added to Avaya Direct International (ADI)
February 15, 2010 – new products are available to ship from Avaya to Distributors
February 26, 2010 – IP Office Release 6.0 software and documentation is available for download from
support.avaya.com
March 8, 2010 – IP500v2 Power Demo Kits are added to PLAT files
March 22, 2010 – IP500v2 Power Demo Kits are available for shipment to Distributors
April 2010 – 1400 Series phones are added to PLAT files and available for shipment to distributors
Note that the new 1600-I series of IP Phones has staggered availability by region as summarized here:
Material Code Material
Description
APAC EMEA NA CALA
700476849 IP PHONE 1603-I
BLK
Feb 8 March 8 April 12 April 12
700458524 IP PHONE
1603SW-I BLK
Feb 8 March 8 April 12 April 12
700458532 IP PHONE 1608-I
BLK
Feb 8 March 8 April 12 April 12
700458540 IP PHONE 1616-I
BLK
Feb 8 March 8 April 12 April 12
2.2 Availability for Avaya Authorized Partners
February 26, 2010 – IP Office Release 6.0 software and documentation available for download from
support.avaya.com
February 2010 – new IP Office Release 6.0 codes are available for purchase from Avaya Distributors
March 1, 2010 – new physical material codes (IP500v2, System SD cards, Combination cards, ETR6 cards,
DVDs) available for volume shipment from Avaya Distributors
March 29, 2010 – IP500v2 Power Demo Kits available for shipment from Avaya Distributors
April 2010 – 1400 Series phones are available in volume.
Note that a valid Upgrade license must be purchased to run IP Office Release 6.0 for IP Office 500, IP412 and IP406v2
Note: all of the features listed are available worldwide unless otherwise specified. Not all of the features in IP
Office Release 6.0 are supported on all platforms and phones - please see each feature's description for
details.
New Platform and Hardware Support
IP Office Control Unit Support
IP Office Release 6.0 is supported on the IP Office 500 (IP500) and the new IP Office 500v2
(IP500v2) and as well as the IP406v2 and IP412 (no longer sold).
IP Office Release 6.0 is not supported on the Small Office Edition (SOE), IP401, IP403 and IP406v1.
Migration is possible through purchase of a new IP Office chassis.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 5 of 37
IP Office 500v2 Control Unit
The IP500v2 is a new control unit which is an evolution of the existing IP500 and is fully backwards
compatible with it. It has 4 card slots into which all existing IP500 cards can be inserted, as well as
several new cards which are introduced with Release 6.0. The IP500v2 requires the presence of a
system SD (Secure Digital) card to operate and to act as its feature key. The IP500v2 operates in
standard IP Office mode as well as a new Essential Edition – PARTNER® Version.
SD Card Features
As well as acting as the Feature Key for the IP500v2 system, the system SD card acts as storage for
Essential Edition messaging, with two ports of voicemail enabled as standard. Additional increments
of 2 ports can be added through licenses up to a total of 6 voicemail ports. The system SD card also
enables faster implementation times since it can be pre-loaded with the correct software,
configuration and licenses before installation and then sent to site where it can simply be inserted in
the system to complete installation with no management software required.
Combination Card
The IP500v2 supports up to two new Combination Cards which combine multiple station and trunk
ports with voice over IP resources in a single cost effective card. These cards are available in two
variants supporting either 4 analog trunks or 2 ISDN BRI trunks (4 channels). Please note that the
Combination Card is NOT supported on IP500 (version 1).
ETR 6 Card
The IP500v2 supports up to three new ETR 6 Cards each of which supports up to 6 PARTNER®
ETR phones (max 18 ETR phones). The cards are only supported in Essential Edition – PARTNER®
Version mode.
New Telephone Support
Release 6.0 adds support for the following new telephone families:
• 1400 Series Digital Phones: 1403, 1408, 1416 (plus the DBM32 button module planned to
follow during the first half of 2010)
• 1600 International Series IP Phones: 1603-I, 1603SW-I, 1608-I, 1616-I plus BM32 button
module; (not supported on Essential Edition - PARTNER® Version)
• 9600 Series IP Phones: 9620L, 9620C, 9630G, 9640, 9640G, 9650, 9650C plus SBM24
button module (not supported on Essential Edition - PARTNER® Version
• ETR PARTNER® Phones: 6D, 18D, 34D (Essential Edition - PARTNER® Version only)
DECT R4 Compact Base Station
IP Office Release 6.0 will support lower cost/functionality base-stations for the IP Office DECT R4
system especially well suited for small systems requiring only a limited number of DECT handsets.
The compact base station allows a maximum of 4 channels per base station with up to 5 base
stations being supported. Further upgrades with Standard DECT R4 base stations are possible. IP
Phones, including DECT R4 and DECT R4 Compact are not supported on IP Office Essential Edition
– PARTNER® Version.
Essential Edition – PARTNER® Version
The IP500v2 supports a new mode of operation which resembles PARTNER® ACS in many respects,
including enhanced key and lamp operation, simplified administration and support for ETR telephones. It
also supports the new 1400 series digital phones. Essential Edition – PARTNER® Version does not support
IP endpoints. Essential Edition - PARTNER® Version is only available in North America and Mexico locales,
and is only available on the IP500v2 platform.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 6 of 37
Licenses for Avaya IP Telephones
Release 6.0 removes the need to purchase VCM channel licenses and instead requires the use of IP
Telephone licenses for Avaya IP phones. This makes the configuration and purchase of IP telephony simpler
and more intuitive. IP Phones are not supported on IP Office Essential Edition – PARTNER® Version.
New Telephone Features
Release 6.0 adds support for en-bloc (on-hook) dialing as well as distinctive ringing for selected telephones.
New Softphone
Release 6.0 adds the new Avaya IP Office Video Softphone for Teleworkers and Power Users. This can be
used standalone or in conjunction with one-X Portal for IP Office. IP Phones including Avaya IP Office Video
Softphone is not supported on IP Office Essential Edition – PARTNER® Version.
New Licenses for Editions and User Profile
Release 6.0 simplifies the application licensing framework introduced in Release 5 by allowing all the
functionality of a system edition or user profile to be enabled with a single license key rather than multiple
licenses.
In addition, a new user profile of Office Worker has been introduced giving access to the call and message
control functionality of one-X Portal for IP Office from within the office.
The Teleworker profile license now additionally enables access to Unified Messaging and the new IP Office
Video Softphone.
Enhancements to one-X Portal for IP Office give effective feature parity between that application and Phone
Manager. Therefore, access to Phone Manager has now been removed from the user profiles (although
legacy Phone Manager licenses remain supported and available). For migration purposes, existing Phone
Manager Pro licenses can also enable Office Worker.
The four main user profile licenses (Office Worker, Teleworker, Mobile Worker, Power User) are now
distributed around the SCN so that when a user hot-desks from one system to another on the network their
user profile (Office Worker, Power User, etc) moves with them. This also helps greatly in failover scenarios
(improves resilience of user applications).
Upgrade License
If upgrading to Release 6.0 from a previous release an Upgrade License must be present. This comes in
three variants:
• standard upgrade to 6.0
• upgrade to 6.0 for small sites up to 16 users
• multiple upgrades for several future releases (up to and including Release 10.x)
For new installations, no upgrade license is required on the IP500v2 platform, hence also not required on
Essential Edition - PARTNER® Version systems.
Small Community Networking Enhancements (not available with Essential Edition -
PARTNER® Version)
Resilient and Distributed Voicemail plus expansion to 1000 users
Enhancements to SIP Trunking
Dial from call log using configurable line prefixes
Easier setup of incoming SIP calls to Hunt Groups
Support for SIP session timers
Multiple account credentials per SIP trunk
Register SIP Line using domain name
The Diversion header can be used to present the originating calling id to twinned devices (where supported
by the carrier).
Enhancements to ISDN Trunking
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 7 of 37
The Redirecting Number information element can be used to present the originating calling id to twinned
devices (where supported by the carrier).
Calling Name can be presented for outgoing calls (where supported by the carrier).
Enhancements to Mobility
Mobility Callback can save mobile call charges in some countries by allowing a Mobile Worker user to dial
into the IP Office using a dedicated number and be called back and presented with dial tone without the
original call being answered. This also allows the integration of standard PSTN phones as IP Office stations,
using Call-back so no local charges apply
Preferred Edition Enhancements
Preferred Edition (formerly VoiceMail Pro) has been enhanced in the following areas:
• Exchange 2007 Integration Enhancements
• House Keeping and Data Backup
• Text to Speech Announcements
• Graceful shutdown
• Client Enhancements
• Enhanced User Personal Configuration Options
• Small Community Network Resilience*
• Distributed VoiceMail*
*Available during the first half of 2010.
Advanced Edition Enhancements
Advanced Edition has seen enhancements to Customer Call Reporter in the following areas:
• Wallboard
• Scheduler Enhancements
• Historic Reporting
• Installation
one-X Portal for IP Office Enhancements (not available with Essential Edition - PARTNER®
Version)
one-X Portal for IP Office has been enhanced in the following areas:
• User Profiles
• Telecommuter mode
• Citrix/Terminal Server Support
• Call Pickup
• Improved integration with VoiceMail
• Presence
• Instant Messaging
• Audio Conferencing Control
Essential Edition Enhancements
Essential Edition (formerly Embedded Voicemail) now enables extension numbers to be dialed directly from
an Auto Attendant without the need to dial a digit first.
On the new IP500v2 platform, Essential Edition with 2 ports of voicemail is provided as standard, while
additional ports can be added through licenses up to a maximum of 6.
Other Enhancements
Persistent SMDR storage – the buffer for storing SMDR records now persists after a reboot of the IP Office.
Product Update: IP Office Release 6.0 Regional Applicability: All
Avaya Proprietary and Confidential Page 8 of 37
2 General Availability Dates of Release 6.0
2.1 Availability for Avaya Distributors
February 8, 2010 –new Avaya material codes are added to Price List Administration Tool (PLAT) files,
except for 1400 Series phones and IP500v2 Power Demo Kits
February 8, 2010 – new License material codes are added to Avaya Direct International (ADI)
February 15, 2010 – new products are available to ship from Avaya to Distributors
February 26, 2010 – IP Office Release 6.0 software and documentation is available for download from
support.avaya.com
March 8, 2010 – IP500v2 Power Demo Kits are added to PLAT files
March 22, 2010 – IP500v2 Power Demo Kits are available for shipment to Distributors
April 2010 – 1400 Series phones are added to PLAT files and available for shipment to distributors
Note that the new 1600-I series of IP Phones has staggered availability by region as summarized here:
Material Code Material
Description
APAC EMEA NA CALA
700476849 IP PHONE 1603-I
BLK
Feb 8 March 8 April 12 April 12
700458524 IP PHONE
1603SW-I BLK
Feb 8 March 8 April 12 April 12
700458532 IP PHONE 1608-I
BLK
Feb 8 March 8 April 12 April 12
700458540 IP PHONE 1616-I
BLK
Feb 8 March 8 April 12 April 12
2.2 Availability for Avaya Authorized Partners
February 26, 2010 – IP Office Release 6.0 software and documentation available for download from
support.avaya.com
February 2010 – new IP Office Release 6.0 codes are available for purchase from Avaya Distributors
March 1, 2010 – new physical material codes (IP500v2, System SD cards, Combination cards, ETR6 cards,
DVDs) available for volume shipment from Avaya Distributors
March 29, 2010 – IP500v2 Power Demo Kits available for shipment from Avaya Distributors
April 2010 – 1400 Series phones are available in volume.
Note that a valid Upgrade license must be purchased to run IP Office Release 6.0 for IP Office 500, IP412 and IP406v2
