New install with 9.0.5 and PRI

[jhall123]

I'm turning up a new IPO running 9.0.5 and I'm running into a weird issue calling out from my new PRI. Seems when I call out the first few minutes after a reboot things are fine. If I wait for 10 minutes I start getting "Number Busy" on the phone display. Running Monitor and looking at my ISDN messaging I'm seeing my calls go out sending to many digits. Here's an example:

1063819mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=000B(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 80 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 88 .....
InformationElement = CallingPartyNumber
0000 6c 0d 21 80 39 31 39 39 30 38 37 39 31 35 30 l.!.91990879150
InformationElement = CalledPartyNumber

The calling party number has an extra 0 at the end. It's not always a 0 though I've seen it append 4 sometimes. It only seems to be on stations I'm sending my DID as my caller ID. If I force caller id in my short code it works fine.

Has anyone seen this or have any ideas?

Thanks

Jamie

 

[jhall123]

FWIW I've downgraded to 9.0.4 and the problem went away.

 

[jayjr1105]

I was going to upgrade our system here to SP5 in the next few days or so. We have a PRI on SP4 with no issues, maybe I'll wait. I just did a job with 9.0.5 on a Comcast PRI without a problem.

 

[kwing112000]

Found this same problem in the 9.1 beta trials. if you use the ICR to send outgoing caller ID it adds on extra digits. in my case it was a 71. if you use ARS to force caller id it is fine.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[dphoneguy24]

I just upgraded last Saturday from 8.1.69 to 9.0 SP5 with a PRI and the customer hasn't had any issues,, but they are forcing outbound by way of ARS as they don't want the individual DID numbers going out.

 

[smokinjoe2938]

Tell me why when a new software release comes out that people feel they need to upgrade their systems,? this never makes any sense unless you know in fact that the upgrade is addressing a bug that is affecting your phone system. I never upgrade just for the sake of upgrading, (If it's not broke then don't fix it)

 

[jayjr1105]

I have a separate ARS for our fax machines in the office so they send out ICR instead of ARS so this would definitely mess things up with faxing. Smokinjoe, I guess people think that it brings more stability and security patching as well. When a windows service pack rolls out, pretty much everyone installs it whether things are broken or not right?

 

[smokinjoe2938]

No not everyone I have found that Avaya does a lousy job beta testing these new releases so I wait until the smoke clears before I upgrade just for the sake of upgrading, yes the upgrade fixes old bugs but what new bugs are introduced!

 

[dphoneguy24]

In the situation I upgraded, they wanted to be able to have voicemail to e-mails sent over TLS (secure) and also wanted to implement one-x portal. They had the license to upgrade to 9.0 and there were some issues with DTMF on PRI in 9.0.4 so that's the reason I went with 9.0 SP5. So far so good.

 

[jayjr1105]

Once 9.1 is released, will there still be other SP's released for 9.0?

 

[dphoneguy24]

Yes. Avaya's policy is to support N-1 on releases. So if they stay with what they have done in the past, 9.0 will be supported when 9.1 is available with support ending after another new release such as 9.2 or 10.0 or whatever is after 9.1. Support will probably end for 8.1 after 9.1 is released with "the last 8.1 SP being available" at the time 9.1 becomes GA.

 

[jhall123]

Just FYI this was not an upgrade for shins and grits. This was a new install and we were hoping to avoid some of the bugs listed as being fixed in the 9.0.5 release. They do do a pretty bad job of pre-release QA but if it makes you feel any better I also install Shoretel and they do just as bad.

 

[Westi]

companies have no budget for testing any more all is pumped into marketing instead it seems.
That is left to customers and BP's it seems and the few customers that are so ticked off that they leave the brand seem few and far inbetween because it is in every industry the same thing and a lot of the customers are used to it from IT implementations. As long as they get it fixed within a few days most are OK.

Joe W.

FHandw, ACSS (SME), ACIS (SME)


ôThis is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[derfloh]

Hi at all,

Found that information on support.avaya.com

Link