New Extension Password error 1

[mamut0o1]

Good afternoon,
I just added a new extension by creating a new extension record then a user.
The user rights were taken from a template... when I enter extension on phone and same password as the other users it tells me "Invalid".
I tried putting my on password and still doesnt work.
Can anyone tell me what i'm doing wrong.

R8.1

 

[Okkie26]

Set the password on the extension in IP Office manager

 

[sizbut]

Stretching my memory but think phone password is 9.0, not 8.1.

Pre that the phone uses either 0000 or the Login Code of the user, not the password.

Stuck in a never ending cycle of file copying.

 

[mamut0o1]

I tried setting the password already with or without
I deleted user and added again, this is what I see in the monitor log:

LoginShortCode: user=Test extn=6818 password_entered=1234(incorrect) forcelogin=0 remote=1

 

[harsh1989]

Can you check the hotdesking password
Under > User > Telephony > Supervisor Settings.

 

[Okkie26]

That doesn't matter.

if there is a hotdesk login code, you should still be able to login the extension number.

It will only show 'no user' then

 

[mamut0o1]

I did not set any password there... Thank you so much all! resolved!

 

[Okkie26]

What was the solution?

 

[mamut0o1]

Okkie26 As mentioned above.
Under > User > Telephony > Supervisor Settings.
That did the trick for me.

Thank You.

 

[harsh1989]