I recently did an entire equipment refresh with new NCR terminals, back of house and printers. Our old Aloha system was using the exact same receipt printers, Epson TM88V's, so I purchased new ones to go along with the new terminals. When the new printers are hooked up to the new terminals, everything works fine except the printing of the bitmap file for our logo that is stored on the BOH for Aloha. I tried loading the logo file directly on to the printers, that works but it prints the logo every time it prints, including the credit card receipt, so that waste quite a bit of paper. What is even more frustrating, when I hook up the old TM88's to our new terminals, it prints the logo just fine. Is there something I'm missing with the new printers? All the dip switches are the exact same as the old printers. They are all using the serial input. (old and new printers)
Thanks-
Darren
Thanks-
Darren