hello guys, im currently involved in the migration from BI Query reports to crystal reporting, I work for an IT helpdesk which likes to reports on the number of calls taken by the helpdesk by individual aswell as more complex reports where we can monitor the progress of our resolver groups etc. A typical query would be to produce a report showing how many faults are currently outstanding in a particualr resolvers queue, another example would be to know how many calls have been logged from a particular site....at the moment i am exploring the functionality of crystal enterprise. Would any of you experts care to explain if i could incorporate these queries to be able to run of the interface etc or what functionality would enterprise hold for the work i do. Any suggestions would be a massive help.
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