Hi
We are using CC6 with the multimedia components and CCAD. I have created a new skillset (for emails to be transferred to only - no routing from the system0 - however when I pull up a realtime skillset report - the skillset shows as empty (despite the fact I know there are emails in there - I tested this using and ODBC connection from an Access Database).
The new skillset is set up the same as all the other Email skillsets.
Any one know why the report is not populating. I suspect the CCMM and CCR servers need the services cycled, but do not want to do this without confirming it.
We are using CC6 with the multimedia components and CCAD. I have created a new skillset (for emails to be transferred to only - no routing from the system0 - however when I pull up a realtime skillset report - the skillset shows as empty (despite the fact I know there are emails in there - I tested this using and ODBC connection from an Access Database).
The new skillset is set up the same as all the other Email skillsets.
Any one know why the report is not populating. I suspect the CCMM and CCR servers need the services cycled, but do not want to do this without confirming it.