New COS isn't followed when I modify existing user

[bhanson184]

I had to build a new COS for a user so his intercept was routed to his admin. When I modify his mailbox the system shows his mailbox has been changed but the zero still goes to the previous COS. I can build a new mailbox and it works with this COS. Could it be that the Octel needs to be rebooted?
This is a Octel 200/300

Thanks

 

[doktor]

No reboot is needed.
If you build a new COS, and make .m user c, then the new COS shoulk appear, if you make a .l user c for that COS.

///doktor

 

[bhanson184]

It does appear but they Octel doesn't follow the new COS. Which the only change was the intercept mailbox. The original COS dropped the callers if they zero'd out. When this mailbox is modified the system says "goodbye". New mailboxs routes (to intercept) correctly.

Bob H

 

[doktor]

You will maybe have to delete the mailbox and re-install the MBOX with a different COS.

///doktor

 

[ChuckRCT]

I would check to see if the mailbox has a Personal Assistance Mailbox defined. L MB at the dot prompt then put in the mailbox.


Chuck
RCT Technologies