New Computer hangs when opening My Computer

[WestPAGiz]

I didn't call HP yet, since professionals in this fourm are much more helpful and knowledgable. I just setup a HP a1677c desktop with windows xp media edition. It setup fine except when I click on My Computer or when saving a file off the internet and click save and try and pick a folder, the system hangs for about 4 to 5 mintues. I got all the microsoft updates (including IE7) and the problem persists. I checked the task manager process and nothing is out of control, in fact, system idle is 95-99%. I tried turning off the norton security and that didn't help. Any input would be greatly appreciated.

 

[jimp56]

did you connect to any other computers with it recently? it might be worth going to network places and deleting any unused network shares, etc.

also - if you have any usb drives, card readers, etc. attached, try removing these one by one to see if they are to blame.

any chance you've left a cd in the cdrom drive? maybe that cd is scratched?

also, look for any errors in the system log in event viewer related to hardware or timeouts.

 

[WestPAGiz]

Thanks. I unplugged all the USB devices and tried them one by one and it ended up being a paper port scanner causing the problem.

 

[linney]

Sounds a bit like this from your solution?

819017 - Long Delay Before Files Appear in My Computer in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;819017&FR=1&PA=1&SD=HSCH